Financial System Administrator

We are seeking a proactive Financial Systems Administrator to support our Finance

team with day-to-day systems issues and integration projects. You'll manage

internal support requests through Zendesk and Slack, working independently to

resolve issues, guide users, and escalate when necessary.

This role is a key part of ensuring operational continuity across platforms like NetSuite, Coupa, and Workato. Strong troubleshooting skills, a service-oriented mindset, and the

ability to manage user onboarding, documentation, and light system configuration

are essential. If you're excited by the opportunity to support global financial

operations and cross-functional initiatives, we'd love to hear from you.

Responsibilities

● Serve as the primary point of contact for support requests related to financial systems including NetSuite, Coupa, and Workato, primarily from Finance and Procurement teams,

with occasional support for Engineering.

● Manage a high volume of tickets using Zendesk, ensuring compliance with established SLAs for response and resolution times.

● Monitor and respond to real-time support inquiries via Slack, offering quick triage and effective troubleshooting guidance, along with workarounds where applicable.

● Independently investigate and resolve system issues, errors, and access problems, using admin-level permissions in NetSuite, Coupa, and Workato.

● Debug and support Workato automations, identifying when issues can be resolved without technical knowledge. Otherwise, escalate to engineering.

● Support onboarding of new users to financial systems, including user provisioning, training, and ongoing guidance.

● Assist with monitoring Workato automations; escalate complex issues to engineering as needed.

● Maintain and enhance internal documentation and FAQs to promote self-service and reduce recurring inquiries.

● Participate in triage, SLA review, and roadmap meetings to review ticket metrics and ongoing initiatives.

● Participate in system enhancements, testing, and deployment of new features or integrations, including user acceptance testing (UAT) and post-release validation.

● Assist with process improvement by identifying trends, recurring issues, and opportunities to streamline support operations or system workflows.

● Collaborate cross-functionally with Finance, Procurement, and Engineering to prioritize support issues and communicate status updates.

● Contribute to key metrics, including SLA compliance, average resolution time, repeat issue rate, and escalations.

● Follow an agile approach to support and configuration, while contributing to the development of more formalized SOX-compliant change management processes.

● Support internal reporting efforts by ensuring accurate classification and tagging of support tickets, enabling automated performance tracking and metrics.

Requirements / Qualifications

● 2+ years of experience in a support or system admin role involving financial systems (NetSuite, Coupa).

● Hands-on experience managing tickets in Zendesk (or similar ticketing system).

● Working knowledge of NetSuite and Coupa, with the ability to troubleshoot and perform light configurations.

● Experience supporting Workato (or similar integration platforms) is a plus; ability to identify and escalate complex automation issues.

● Strong analytical and problem-solving skills with a detail-oriented mindset.

● Excellent communication and interpersonal skills; able to explain technical topics to non-technical users.

● Ability to manage multiple priorities in a fast-paced, high-volume environment.

● Experience supporting end-user onboarding and maintaining system documentation.

● Comfortable working in an agile, collaborative environment; familiarity with or interest in SOX or formal change management is a plus.

Preferred Qualifications

● NetSuite Administrator certification or equivalent experience configuring

roles, permissions, saved searches, and basic workflows.

● Experience with Coupa Supplier

● Portal (CSP) and Coupa procurement processes (e.g., requisitioning, invoicing, approvals).

● Familiarity with Workato recipes, triggers, and common integration patterns in financial workflows.

● Basic understanding of accounting principles or finance operations to better support system users.

● Experience supporting or documenting SOX-compliant processes or participating in internal controls testing.

● Background in supporting financial close, expense reporting, or procure-to-pay (P2P) processes.

●Experience in a hyper-growth or SaaS environment is a plus.

Job Type: Full-time

Benefits:

• Work from home

Work Location: In person