Membership Clerk

• Maintains the highest standard of member-customer service in attending to membership new application, membership renewals, refund/return replacement and repair of merchandise.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Performs the processing of application approval and responsibilities for the release of membership's permanent and temporary cards.
• Computes and encodes all data necessary for the daily and monthly membership's productivity status and weekly refund report.
• Answers queries of member-customers and follow-ups members' status of items and after sales transaction that pertains to credit / debit card charge-back.
• Ensures that all received till (membership tills and refund tills) are counted correctly before leaving the vault room.
• Performs initial audit of approved membership applications.
• Prepares and maintains communication form/memos and coordinates with the receiving clerk regarding the status of items for repair.
• Ensures that all replaced and refunded merchandise are released accurately based upon the transaction receipt which should be within the 30-day Refund policy.
• Ensures that all lost and found items, membership card, Ids, etc. Are properly kept and recorded in the Lost and Found logbook.
• Maintains cleanliness and orderliness in the working area.
• Observes proper grooming.
• Practices proper decorum as per Code of Conduct and Standard Operating Procedures.
• Observes punctuality at all times.
• Performs other related tasks as may be assigned by the immediate superior or the Duty Manager.

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person