
HIRING Telco Service Representative||CDO
6 days ago
About the role
Become a Telco Service Representative with Work Avenue and Business Solutions Incorporated' in Cagayan de Oro Misamis Oriental. This full-time role is an exciting opportunity to join a dynamic team and provide exceptional customer service to clients in the telecommunications industry.
What you'll be doing
- Handling inbound customer inquiries and requests via phone, email and other communication channels
- Troubleshooting technical issues and providing solutions to customers
- Documenting customer interactions and maintaining accurate records
- Identifying upsell and cross-sell opportunities to enhance the customer experience
- Contributing to the continuous improvement of customer service processes and procedures
- Adhering to performance targets and key metrics
What we're looking for
- Strong communication and active listening skills
- Excellent problem-solving and decision-making abilities
- Proficiency in using computer systems and software applications
- Ability to work in a fast-paced, target-driven environment
- Commitment to providing exceptional customer service
What we offer
- Comprehensive health and wellness benefits
- Opportunities for career development and advancement
- Supportive and collaborative work environment
- Team-building activities and social events
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