HIRING Telco Service Representative||CDO

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

About the role

Become a Telco Service Representative with Work Avenue and Business Solutions Incorporated' in Cagayan de Oro Misamis Oriental. This full-time role is an exciting opportunity to join a dynamic team and provide exceptional customer service to clients in the telecommunications industry.

What you'll be doing

  • Handling inbound customer inquiries and requests via phone, email and other communication channels
  • Troubleshooting technical issues and providing solutions to customers
  • Documenting customer interactions and maintaining accurate records
  • Identifying upsell and cross-sell opportunities to enhance the customer experience
  • Contributing to the continuous improvement of customer service processes and procedures
  • Adhering to performance targets and key metrics

What we're looking for

  • Strong communication and active listening skills
  • Excellent problem-solving and decision-making abilities
  • Proficiency in using computer systems and software applications
  • Ability to work in a fast-paced, target-driven environment
  • Commitment to providing exceptional customer service

What we offer

  • Comprehensive health and wellness benefits
  • Opportunities for career development and advancement
  • Supportive and collaborative work environment
  • Team-building activities and social events

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