Senior IT Operations Engineer

Job Overview

The IT Operations Engineer (AVP), is responsible for maintaining, monitoring, and enhancing the organization's IT Infrastructure. Working as an IT Operations Engineer, you will ensure high availability, reliability, and security of systems, networks and applications.

Key Responsibilities

Infrastructure and System Management

• Manage and support Linux and Windows environments to ensure stability and performance.
• Perform routine system monitoring, capacity planning, and performance tuning.
• Administer virtualization platforms (e.g., VMware) for optimal resource utilization.
• Manage container orchestration platforms (e.g., Kubernetes, OpenShift) for scalable deployments.

Network & Security Operations

• Implement and manage firewalls, VPNs, load balancers, and security policies.
• Troubleshoot network issues and maintain infrastructure (TCP/IP, DNS, routing, DHCP, VLANs, firewalls, switches, load balancers).
• Participate in vulnerability assessments and remediation activities.
• Ensure compliance with regulatory and security standards.
• Configure and support secure file transfer flows using protocols such as SFTP, FTPS, HTTPS, and AS2.

Incident and Problem Management

• Respond to and resolve service disruptions, system alerts, and outages promptly.
• Conduct root-cause analysis and implement long-term corrective actions.
• Maintain accurate documentation for incidents, changes, and infrastructure procedures.

Backup & Disaster Recovery (DR)

• Ensure backup and restore operations are performed and validated regularly.
• Maintain disaster recovery plans and participate in scheduled DR testing.

Automation and DevOps Support

• Automate operational workflows using scripts (PowerShell, Bash, Python).
• Support CI/CD pipelines and configuration management tools (Ansible, Puppet, Terraform).
• Collaborate with DevOps/SRE teams to improve system resilience and deployment processes.
• Participate in on-call rotation to ensure 24/7 coverage.

Service Level Management

• Define, implement, and maintain Service Level Agreements (SLAs) with internal teams and vendors.
• Monitor service performance against business requirements and recommend enhancements for improved delivery.

Key Capabilities/Experience

• Strong experience in Linux and Windows administration.
• Hands-on experience with virtualization platforms (VMware) and container orchestration (Kubernetes, OpenShift).
• Proficiency in cloud platforms (Azure, AWS, GCP) and CI/CD tools (Azure DevOps, Jenkins).
• Skilled in scripting and automation (Bash, PowerShell, Python; Perl or Golang is a plus).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, load balancing, firewalls).
• Experience with monitoring tools (Prometheus, Grafana, Sentinel).
• Familiarity with configuration management and Infrastructure as Code tools (Terraform, Ansible, Puppet).
• Ability to collaborate effectively with development, QA, operations, and product teams for smooth integration and deployments.

Nice to Have

• Knowledge of secure file transfer protocols (SFTP, FTPS, HTTPS, AS2).
• Experience with containerization and microservices architecture (Docker, Kubernetes, OpenShift).
• Exposure to Apache Cassandra or similar distributed databases.
• Familiarity with serverless functions (e.g., Azure Functions).

Minimum Qualifications

• Proficiency in Linux and Windows system administration.
• Strong scripting skills for automation and operational workflows.
• Experience in building and maintaining CI/CD pipelines.
• Solid understanding of networking and security principles.
• Familiarity with backup and disaster recovery strategies.
• Ability to work in an Agile environment and contribute to continuous improvement.
• Excellent communication and collaboration skills within cross-functional teams.
• Proactive mindset with a focus on process optimization and reliability.