Ramp hiring Call center agent

3 days ago

Marikina City, National Capital Region, Philippines ARKCOR INC Full time $40,000 - $60,000 per year

About the role

We are seeking enthusiastic and customer-focused Call Centre Agents to join our team at ARKCOR INC'. This is a full-time remote work opportunity based in Marikina City, Metro Manila, allowing you to work from the comfort of your own home. As a Call Centre Agent, you will play a vital role in providing exceptional customer service and support to our valued clients.

What you'll be doing

  • Responding promptly and courteously to customer enquiries and concerns via telephone and digital channels
  • Efficiently resolving customer issues and complaints to ensure a positive experience
  • Accurately documenting customer interactions and updates in our database
  • Identifying opportunities to upsell or cross-sell products and services
  • Collaborating with the broader team to continuously improve our customer service processes

What we're looking for

  • At least 1 year of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills with a friendly and professional demeanour
  • Strong problem-solving and decision-making abilities to effectively handle customer queries
  • Proficient in using computer systems and customer relationship management (CRM) software
  • Ability to work independently as well as part of a team in a fast-paced environment
  • Fluency in both English and Filipino languages

What we offer

At ARKCOR INC', we are committed to supporting our employees' growth and well-being. We offer competitive remuneration, comprehensive health and wellness benefits, and opportunities for career advancement. Our remote work environment allows for a flexible work-life balance, and we provide the necessary equipment and technical support to ensure a seamless work experience.

About us

ARKCOR INC' is a leading provider of innovative customer service solutions. With a strong focus on excellence, we partner with global brands to deliver exceptional experiences that drive customer satisfaction and loyalty. Our dynamic and collaborative work culture empowers our employees to thrive and make a meaningful impact.

Apply now to become a part of our team

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