Territory Service Quality Expert

2 days ago

Manila, National Capital Region, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
Territory Service Quality Expert which would handle and Ensure end-to-end network solutions and readiness in time for all Globe and non-Globe sponsored events (client or partners

event, etc) harnessing proficiencies in PM methodologies and strong capabilities in planning, scheduling, and risk management

capabilities.

TSQA Events Project Management

  • Ensure end-to-end network solutions and readiness in time for all Globe and non-Globe sponsored events (client or partners

event, etc) harnessing proficiencies in PM methodologies and strong capabilities in planning, scheduling, and risk management

capabilities.

  • Manage & lead average of 300 Territory events per year, in 2024 including the highly acknowledged New Year's Eve Event of T4, a

simultaneous NYE countdown in BGC, Makati, and MOA.

  • Support the Territory in consolidating the events' cost calculation and managing the events' execution within the approved

budget.

  • Provide assessment on events do-ability timeline via-a-vis stakeholders and proponents' expectation, anchored on technical

assessment of solutions from various Territory planners and engineers.

  • Manage various stakeholders and Globe Business proponents (Marketing, B2B, Corpcomm, HR, NTG, etc) to secure events

technical requirements and facilitate the planning, engineering design, implementation, testing/validation, monitoring, and

post-event performance reporting of technical requirements for events. This includes ad hoc support for OWO, mitigation, new

technologies and complaints management/solutioning

  • Manage external individuals and entities for compliance to technical and admin requirements to support special and cyclic

events, OWO, complaints mitigation & new technology support (vendors, venue admin, TowerCo & other pertinent entities),

aligning to Territory resources.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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