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Manager, Security

2 weeks ago

Philippines TATE ASIA Full time $80,000 - $120,000 per year

Summary:

Our client is a leading food and beverage group with a growing presence across Southeast Asia. Guided by strong values, it focuses on delivering quality products, fostering innovation, and building sustainable growth while creating enjoyable experiences for consumers.

Role & Responsibilities:

They are seeking a highly motivated and experienced Manager – Service Governance to lead and oversee the service governance framework across the organisation.

This role will ensure that service delivery aligns with business objectives, complies with regulatory standards, and continuously improves in terms of quality, efficiency, and customer satisfaction.

Governance & Compliance:

  • Define, implement, and maintain the service governance framework, policies, and procedures.

  • Ensure adherence to ITIL standards and other industry best practices.

  • Monitor compliance with contractual and regulatory requirements.

Performance Monitoring:

  • Define and track service KPIs and SLAs to measure service performance.

  • Lead regular service reviews with internal and external stakeholders.

  • Identify areas for improvement and work with service owners to implement corrective actions.

Vendor & Stakeholder Management:

  • Work with third-party service providers to ensure compliance with service agreements.

  • Collaborate with internal teams to align service governance objectives with business needs.

Risk Management:

  • Identify risks associated with service delivery and governance and develop mitigation strategies.

  • Participate in audits and risk assessments.

Continuous Improvement:

  • Drive initiatives for continuous improvement of service quality and governance processes.

  • Lead initiatives such as Root Cause Analysis (RCA), Problem Management, and Lessons Learned reviews.

Requirements:

  • Bachelor's degree in information technology, Business Administration, or related field.

  • 7+ years of experience in service management or IT governance, with at least 3 years in a managerial role.

  • ITIL v4 Foundation certification (intermediate or expert preferred).

  • Strong analytical, reporting, and stakeholder management skills.

  • Excellent communication and leadership abilities.

  • Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).

Specialization

:Engineering

Type of Employment

:Permanent

Minimum Experience

:Fresher

Work Location

:Philippines