ITSM Process Owner
2 days ago
Location: Taguig
Work Setup: Hybrid (4 times a month RTO)
Headcount: 1
Shift: Mid Shift
Status: Hiring ASAP
Responsibilities:
- Drive the delivery of Enterprise Technology reporting and service level agreement requirements
- Drive the development of Service Delivery Dashboards for IT stakeholders to review the effectiveness of defined processes
- Create and maintain the Reporting and Service Level Agreement (SLA) policy manual
- Design, deliver and maintain the ownership of reporting for defined Enterprise Technology Governance meetings
- Oversight for the delivery of Enterprise Technology Power BI dashboards
- Responsible for the development of quality Reporting and SLA Knowledge articles
- Engage with the customer community via outreach programs for technology awareness, knowledge enhancement, and IT communications.
Requirements:
- 3 to 5 years of prior experience in a process ownership role or as a manager of a service governance organization
- Experience leading a horizontal organization responsible for developing, revising, and executing operational-level ITSM processes
- Lifecycle management of ITSM processes at the enterprise level
- Experienced in creating reports through Power BI Dashboard
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