Associate Specialist, Risk Support

Role Purpose

As a frontline Customer Support Senior Analyst, you will serve as the point of contact for customers seeking support or information. Your role is to provide timely, empathetic, and responses to a wide range of inquiries, ensuring a high standard of service and contributing to a positive customer experience.

Come be part of a diverse and dedicated Customer Support Analyst team developing your career to the next level

Role Responsibilities

• Handle customer inquiries through channels (e.g., email, chat, phone) with integrity and accuracy.

• Perform investigation and triage of reported issues.

• Guide customers through standard processes, troubleshooting steps, or basic product support.

• Accurately detail customer interactions and updates in internal systems.

• Call out sophisticated or issues to the support tier or team.

• Follow agreements (SLAs) and quality standards.

• Participate in training sessions and continuously update knowledge of products, tools, and procedures.

• Actively contribute to a team-oriented, high-performance support environment.

Required Skills & Qualifications

• 1-3 years of experience in customer service or support (BPO, SaaS, e-commerce, or similar industries preferred).

• Strong written and verbal communication skills.

• Excellent critical thinking abilities.

• Comfortable using customer support tools and ticketing systems (e.g., Zendesk, Salesforce, CRM, or equivalent).

• Ability to work in a fast-paced, structured environment.

• Flexibility to work in shifts, weekends, or holidays as required.

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.