Trading Services Associate

JOB DESCRIPTION

Shape the future of Agency Securities Lending by joining a dynamic team that supports global markets and drives operational excellence. Unlock your potential as you collaborate with industry experts and leverage innovative technology platforms. Be at the heart of a business that values accuracy, efficiency, and continuous improvement. Make your mark by implementing best practices and process automation. Join us to advance your career in a fast-paced, growth-oriented environment.

As a Trade Support Associate within our Agency Securities Finance Operations, you will manage the end-to-end account management process for our global Agency Securities Lending business. You will ensure accurate and timely setup of lender and borrower accounts, validate processing completeness, and resolve discrepancies with counterparties. You will collaborate closely with global operations and internal stakeholders to optimize processes and drive automation. Your role will focus on maintaining high standards of compliance, quality, and efficiency. You will have the opportunity to share best practices and contribute to the ongoing success of our team.

Job Responsibilities

• Manage end-to-end Securities Lending account management processes
• Set up new and incremental lender and borrower accounts across Agency Lending systems within SLA
• Validate processing tasks for completeness and accuracy
• Resolve discrepancies and queries with counterparties efficiently
• Escalate exceptions to senior management in a timely manner
• Certify accuracy and completeness of Standard Operating Procedures (SOPs) on an ongoing basis
• Document and report proposed process changes for approval before implementation
• Collaborate with global operations to understand and optimize account management processes
• Conduct gap analysis for onboarding, documentation, and static setup requirements
• Identify and implement opportunities for process efficiency and automation
• Share best practices and support team development

Required qualifications, capabilities, and skills:

• Minimum three years' experience in Securities Lending, Settlements, Trade Support/Middle Office, or COACs role
• Bachelor's degree in Business, Finance, Accounting, or related discipline
• Strong knowledge of global financial markets
• Proficiency in Microsoft Excel
• Experience with software tools such as SharePoint, Teams, Tableau, and Alteryx Suite
• Excellent oral and written communication skills
• Ability to work under pressure in a deadline-driven environment
• Strong problem-solving and analytical skills
• High attention to detail and accuracy
• Ability to work independently and manage time effectively
• Demonstrated ability to quickly learn new concepts and procedures

Preferred qualifications, capabilities, and skills:

• Advanced Excel skills, including building macros
• Experience with process automation tools
• Knowledge of AVATAR platform for account management
• Experience conducting gap analysis and process improvement
• Ability to develop and share best practices
• Experience in managing change and documentation processes
• Strong stakeholder management and collaboration skills

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.