Account Administrator I

Overview:

The Revenue Operations Account Administrator I (Account Set-up) serves as a critical resource in the Revenue Operations/Order Acceptance department in the research and analysis of complex items relating to account set-up in handling site set-up, activating products, and other related inquiries.

Responsibilities:

• Create client databases for new Property Management Company and sites, enable product centers per executed order in OneSite with target of 1.5 hours service level specification
• Manage Account Set-up queue in Salesforce that includes creating of user access testing historical database for clients in, performing database transfer that involves change requests in One-site, activating sites scheduled for the day and cleaning up the account set up queue that includes orders not related to Onesite
• Communicate with internal clients/departments and some external clients regarding client orders as necessary
• Serves as a resource point of contact to all Accounting, Product Support, Account Management and Client Services groups related to database issues
• Maintain and verify screening certification information in Onesite ensuring compliance with screening team's standards and ensures process documentation is updated and created as necessary
• Update PMCs and site IDs in Order Management System
• Assisting in generating month end and yearly volume reports that includes attendance of the team depending on the business needs
• Be proactive in addressing concerns and opportunities for improvement
• Responds timely and accurately to the escalations of the other members of the team
• Escalate issues and or provide sound recommendation to the Revenue Operations supervisor and business unit contacts; should be able to provide and develop solution to problems

Qualifications:

Required:

• Bachelor's Degree preferred with background in Business, Accounting, or Finance
• Excellent Customer Service skills
• Excellent oral and written communication skills in the English Language
• Preferred 1-2 years of experience in revenue operations, sales operations, or finance supporting operational role
• Proficient knowledge of Microsoft Office with a very strong emphasis in Excel, and the ability to manage large datasets and consolidate into a digestible format with attention to error free detail
• Systematic, disciplined, and analytical approach to problem solving and detail oriented
• Ability to work independently, multi-task, achieve tight deadlines, and take initiative on projects as needed
• Must be a dynamic team player

KNOWLEDGE/SKILLS/ABILITIES

• Office procedures
• Customer service
• Business tools & systems
• Product training
• Coaching / mentoring
• Policies / Ethics
• Performance Management
• Other work relevant trainings