Job Summary:

The Bellman/Concierge serves as a key point of contact for guests, offering a warm welcome, luggage assistance, and personalized recommendations to enhance their stay. This role combines hospitality, local knowledge, and logistical support to ensure a seamless guest experience from arrival to departure.

Key Responsibilities:Bellman Duties:

• Greet guests warmly upon arrival and departure.
• Assist with luggage handling, including delivery to and from guest rooms.
• Escort guests to rooms and explain room features and hotel amenities.
• Arrange transportation (taxis, shuttle service, valet).
• Maintain the cleanliness and organization of the lobby and bell desk area.
• Assist with package delivery, storage, and retrieval.
• Handle guest requests efficiently and professionally.

Concierge Duties:

• Provide accurate and up-to-date information about hotel services, local attractions, dining, shopping, and entertainment options.
• Make restaurant, transportation, tour, and event reservations for guests.
• Assist with special guest requests (e.g., flowers, spa appointments, celebrations).
• Maintain a log of guest requests and follow up to ensure satisfaction.
• Foster strong relationships with local vendors and service providers.
• Stay informed about local events, traffic, and weather conditions to offer helpful suggestions.

Qualifications:

• High school diploma or equivalent; hospitality education preferred.
• Prior experience in guest services, front desk, or concierge roles is an asset.
• Strong knowledge of the local area, attractions, and transportation options.
• Excellent communication and interpersonal skills.
• Professional appearance and a positive, service-oriented attitude.
• Ability to lift and carry luggage (up to 50 lbs) and stand for long periods.
• Multilingual skills are a plus.
• Must be able to work flexible shifts, including evenings, weekends, and holidays.

Work Environment:

• Fast-paced, guest-focused hospitality environment.
• Regular interaction with guests, staff, and third-party service providers.
• May involve physical activity such as lifting, walking, or standing for extended periods.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Paid training

Work Location: In person