store manager sm moa(massimo dutti brand)

1 week ago

Manila, National Capital Region, Philippines International Specialty Concepts, Inc. (ZARA) Full time $40,000 - $80,000 per year

Position is open for the brand MASSIMO DUTTI

Store Manager – Qualifications

  1. Educational Background

  2. Bachelor's degree in Business Administration, Management, Marketing, or any related field (preferred but not always required)

  3. Equivalent experience in retail operations may be considered in place of a degree

  4. Retail Experience

  5. Minimum of 2–3 years of experience in retail, with at least 1 year in a supervisory or managerial role

  6. Experience in fashion, lifestyle, or specialty retail is a strong advantage

  7. Leadership & Management Skills

  8. Strong leadership and team management abilities

  9. Experience in coaching, developing, and motivating staff
  10. Ability to delegate tasks effectively and monitor performance

  11. Customer Service Orientation

  12. Passion for delivering excellent customer service

  13. Strong problem-solving skills in customer-facing situations
  14. Ability to handle customer concerns professionally

  15. Sales & Target-Driven

  16. Proven track record in meeting sales goals and KPIs

  17. Strategic thinking and initiative in driving store performance

  18. Operational Skills

  19. Knowledge of store operations, inventory management, and visual merchandising

  20. Familiarity with point-of-sale (POS) systems, basic reporting, and retail systems

  21. Communication & Interpersonal Skills

  22. Excellent verbal and written communication skills

  23. Ability to work well with cross-functional teams and head office support groups

  24. Flexibility & Adaptability

  25. Willingness to work flexible hours, including weekends, holidays, and shifting schedules

  26. Ability to adapt to fast-paced and changing retail environments

  27. Professionalism & Integrity

  28. Strong sense of accountability and responsibility

  29. High level of professionalism in decision-making and managing staff

JOB DESCRIPTION

  1. Customer Service


• Ensures an excellent customer experience within all the stores of the region in all areas of the business (sales floor, tills, stockrooms, etc)


• Assures customer service deployment in the stores and guarantees that all the teams follow the company standards established by the brand, leading always by example.

  1. Store processes


• Supervises the different types of processes within the stores in order to optimize the operational performance of the brand

  1. Product


• Ensures the correct image of the section when performing all the tasks of the store: window, stockroom, replenishment, etc.

  1. People Management


• Evaluate the management team of the stores to detect areas of improvement and place the optimal candidate in the right position within the department.

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