Metrics & Reporting Specialist

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

This job posting is part of our proactive talent pipelining efforts for future openings. While there may not be an immediate vacancy, candidates may be invited to complete assessments or interviews at this stage. By applying, you consent to being considered for relevant opportunities that may arise within the next 6 months.

As the Metrics & Reporting Specialist  you will help drive critical business decisions by analyzing metrics and designing reports.  You communicate these results to stakeholders and often provide suggestions based on the findings. 

Position Responsibilities

• Compiles straightforward information from multiple sources to analyze, develop and present monthly, quarterly, and annual reports from multiple sources, both internally and externally. Run data queries from reporting tools (Google Data Studio, Google PLX, etc.)

• Establish actionable metrics and develop data based solutions that guide users on how to assess business trade-offs and outcomes.

• Perform and structure analyses independently and conduct research to uncover the insights that will lead to business recommendations.

• Customize communication and output (e.g., dashboards, visualizations, analyses) to a wide variety of audiences. Provide interpretation, analysis, or insight along with clearly-stated information.

• Lead end-to-end development and deployment of "single source of truth" centralized reports, dashboards, models, and tools to analyze, report, and present partnerships and operations related data.

• Design and develop reporting needed to answer the business questions posed by stakeholders.

• Provide requirements for reporting needs to BI teams to ensure data is available for reporting.

• Ensure that reports and underlying data sets are accurate, and troubleshoot any issues with appropriate contacts (e.g. external partners)

Minimum Qualifications

• 2+ years' experience running and creating query reports.

• Must have good oral and written communication skills and be able to multitask in a fast-paced environment.

• Proficient with Microsoft Excel and Office & Google Suite, in order to store data, create reports, and perform other tasks.

• Excel/Sheets - Pivot tables, Macros, advanced formulas. 

• Access - queries and database management. 

• PowerPoint/Slides - Be able to create decks from scratch, modify charts, and import macros

• Experience developing front-end reporting with business intelligence (BI) suites (e.g., SQL, PLX, Data Studio, Tableau, etc.).

Preferred Qualifications

• Prior experience in handling multi-channel accounts (phone, chat, email, backoffice).

• Experience in management consulting or other business strategy experience.

• Ability to communicate effectively, influence, and collaborate at all organizational levels and adapt to different audiences.

• Ability to take initiative, thrive in ambiguity, and demonstrate problem solving leadership and tenacity with limited oversight.

• Passionate about data visualizations and storytelling.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-