Head Baker

FILINVEST COMPANY: CRIMSON RESORT AND SPA BORACAY

• Responsible for leading the bakery team in creating high-quality baked goods, ensuring consistency and excellence in product standards, and maintaining a clean, organized, and efficient bakery operation.
• This role involves overseeing daily production, developing new recipes, managing inventory, and ensuring compliance with health and safety regulations.
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate at all times, projects a favorable image of Crimson Resort & Spa to the public.
• Performs any other duties and tasks that may be assigned by immediate superior and/or Management from time to time.

SCOPE AND RESPONSIBILITIES

Meets & exceeds customers & team members expectations

• Establishes and communicates customer service objectives which support achievements of Crimsons Mission and Vision. 
• Monitors customer service levels and counsel's employees with alternative methods of responding to customer requests. 
• Ensures that employees receive the training necessary to provide Only the BEST for our Guests service. Determines customer delight level and needs by reviewing comment cards and talking to customers regularly. 
• Provides staff with the skills training to be able to provide value added service to customers. 
• Performs other duties as required to provide Only the BEST for our Guests service and teamwork.
  

Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.

• Develops and implements strategies to achieve Employee Satisfaction Index goals. 
• Creates a positive work environment for all employees. 
• Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met. 
• Orients and trains qualified employees. 
• Conducts effective employee meetings and counseling sessions. 
• Determines, communicates, and monitors achievement of standards of performance on a timely basis.

Customer Satisfaction

• Monitors food preparation, presentation and timing in accordance with standard recipes.
• Controls the food dispense area during meal periods. 
• Assists in food preparation as needed or as required.
  

Monitors the level of customer satisfaction

• Analyses customer feedback on food quality and serving timings.
  
• Coordinates with Restaurant Supervisor regarding customer questionnaire analysis.

Exceeds customer satisfaction and maximizes return customers

• Meets customers whenever possible.
• Practices maximum flexibility and creativity when dealing with special customers.

General Responsibilities

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies and procedures to achieve the overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Hotel employees to foster and promote a cooperative and harmonious working climate. 
• At all times, projects a favorable image of Crimson Resort & Spa to the public. 
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.

Qualifications:

• Degree in Culinary Arts is preferred
• Minimum of 5 years' experience in the same position in a 5 Star Hotel.
• Training acquired: Food Safety Training, Serve Safe Training