IT Manager

Job Description

1. Manage IT Infrastructure:

• Oversee and maintain the restaurant's IT systems, including POS systems, networks, servers, and security systems.

• Ensure reliable and secure internet and communication systems for staff and customer-facing services (e.g., online ordering, Wi-Fi).

2. Troubleshoot and Resolve IT Issues:

• Quickly diagnose and resolve hardware, software, and network problems to minimize downtime.

• Support the team with any technology-related issues, ensuring the restaurant operates smoothly without technical disruptions.

3. Network and Data Security:

• Implement security protocols to protect sensitive data, including customer information and financial transactions.

• Regularly update and patch systems to safeguard against cybersecurity threats.

• Perform data backups and disaster recovery procedures.

4. POS and Software Management:

• Maintain and troubleshoot point-of-sale (POS) systems, ensuring smooth transactions and integration with inventory and accounting systems.

• Manage software updates and integration with other business systems (e.g., scheduling, inventory management).

5. Technology Support and Training:

• Provide training and support to staff on using restaurant technology systems (e.g., POS, reservation systems, mobile apps).

• Assist in the onboarding of new systems or upgrades, ensuring staff are familiar with new tools and processes.

6. Vendor and Supplier Management:

• Manage relationships with IT vendors, ensuring timely delivery of services, hardware, and software.

• Negotiate contracts and service agreements with IT service providers to ensure the best pricing and terms.

7. Budgeting and Cost Management:

• Manage the IT budget, ensuring cost-effective solutions for hardware, software, and other technology needs.

• Research and recommend new technologies that improve operational efficiency or customer experience.

8. System Upgrades and Maintenance:

• Plan and execute regular system upgrades, ensuring that all technology infrastructure remains up-to-date and efficient.

• Monitor system performance and proactively address issues before they impact operations.

9. Reporting and Documentation:

• Keep detailed records of IT systems, software, licenses, warranties, and service contracts.

• Provide regular reports to upper management regarding system performance, security, and any issues or improvements.

Additional Responsibilities:

• Stay informed about emerging technologies in the restaurant and hospitality industry to recommend innovative solutions.

• Ensure smooth integration of online ordering systems, delivery services, and third-party apps into existing IT infrastructure.

• Monitor and report on the effectiveness of technology investments and initiatives, suggesting areas for improvement.

Job Qualifications:

• A bachelor's degree in information technology, computer science, or a related field.

• IT certifications (e.g., CompTIA, Microsoft, Cisco) are often preferred.

• Several years of experience in IT management or network administration, with a background in supporting businesses in a fast-paced environment like a food chain.

• Experience with point-of-sale (POS) systems, inventory management software, and other restaurant-specific technologies is highly valuable.

Skills:

Technical Expertise: Strong knowledge of IT infrastructure, including hardware, software, networks, and security systems.

Problem-Solving: Ability to quickly troubleshoot and resolve technical issues to minimize downtime.

Project Management: Experience managing IT projects, system upgrades, and installations.

Communication: Ability to explain technical concepts to non-technical staff and provide training when needed.

Cybersecurity Awareness: Knowledge of security protocols and data protection measures to ensure the safety of business and customer data.

Vendor Management: Experience working with external IT vendors and suppliers.