it supervisor

3 days ago

Lubao Pampanga, Philippines Consumer Reach Inc. Full time ₱1,800,000 - ₱2,500,000 per year
Key Responsibilities
1. IT Operations & Support
  • Supervise day-to-day IT support for Sales, Warehouse, Logistics, and Distribution teams.
  • Ensure smooth functioning of POS systems, ERP modules (Sales, Inventory, Distribution), and mobile sales applications.
  • Monitor and resolve user issues related to hardware, software, printers, POS devices, scanners, and handhelds.
  • Maintain service-level response times and ensure minimal operational downtime.
2. Network & Systems Administration
  • Monitor and maintain LAN/WAN, Wi-Fi, internet connectivity, VPN, and firewalls.
  • Ensure server performance, system backups, and data security measures.
  • Manage user access, permissions, and security protocols.
3. ERP / Business Application Support
  • Provide functional support for ERP systems used in sales, distribution, and inventory.
  • Coordinate with vendors for troubleshooting and system enhancements.
  • Assist in data extraction, reporting, and system configurations.
4. IT Asset & Inventory Management
  • Maintain records for laptops, desktops, handheld devices, printers, routers, and other IT assets.
  • Plan and execute hardware upgrades or replacements.
  • Ensure timely repair and maintenance of critical distribution equipment (e.g., barcode scanners).
5. Project Management
  • Support implementation of IT projects such as system upgrades, network expansions, and new software deployments.
  • Evaluate new technologies that can enhance distribution efficiency (e.g., route optimization tools, warehouse automation).
  • Prepare project documentation and progress reports.
6. Team Leadership
  • Supervise and mentor IT technicians and support staff.
  • Delegate tasks and ensure completion based on priorities.
  • Conduct training sessions for employees on IT systems and security awareness.
7. Information Security & Compliance
  • Enforce cybersecurity policies and ensure protection of company data.
  • Monitor antivirus, security patches, and update schedules.
  • Support IT audits and ensure compliance with company policies.

Qualifications & Experience
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3–5+ years of IT experience, preferably in sales, distribution, or FMCG environments.
  • Experience in ERP systems (SAP, Oracle, Microsoft Dynamics, or local ERP).
  • Strong knowledge of networks, servers, firewalls, and Microsoft environments.

Skills Required
  • Strong troubleshooting and technical support skills.
  • Knowledge of sales/distribution processes (van sales, route planning, inventory flows).
  • Leadership and team management skills.
  • Excellent communication and coordination abilities.
  • Ability to work under pressure and manage multiple priorities.

Key Performance Indicators (Optional)
  • IT support response and resolution time.
  • System and network uptime.
  • Reduction in recurring technical issues.
  • Successful completion of IT projects.
  • Accuracy of IT asset tracking.
  • User satisfaction ratings.