customer service associate

2 weeks ago

Balagtas, Central Luzon, Philippines TEVIANT Full time $104,000 - $130,878 per year

About the role

Are you passionate about delivering exceptional customer service? We are seeking a detail-oriented and friendly Customer Service Associate to join our team at TEVIANT' in San Juan Balagtas Bulacan. This full-time position will play a crucial role in providing high-quality support to our valued customers.

What you'll be doing

  • Responding promptly and professionally to customer inquiries and concerns via phone, email, and chat
  • Handling customer orders, returns, and exchanges with care and efficiency
  • Providing product information and recommendations to assist customers in making informed decisions
  • Updating customer records and maintaining accurate documentation
  • Escalating complex issues to the appropriate team members as needed
  • Contributing to the continuous improvement of our customer service processes

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
  • Proficient in Microsoft Office applications and customer relationship management (CRM) software
  • Experience in a customer service or client-facing role, preferably in the Administration & Office Support industry
  • A positive, proactive, and adaptable attitude to thrive in a fast-paced environment

What we offer

At TEVIANT', we are committed to creating a supportive and inclusive work environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your overall well-being. Join our team and be a part of our mission to deliver exceptional customer experiences.

If you are interested in this role, please apply now.

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