CSR-Central Visaya Cebu/Pioneer Account Up to 30k Package(Newbies welcome here)
2 days ago
About the role
This is an exciting opportunity to join Talentprobe Due Diligence' as a Customer Service Representative (CSR) in our Central Visayas office in Cebu. As a CSR, you will be responsible for providing top-notch customer service and support to our clients. This is a full-time position with a competitive salary package of up to 30,000 PHP, making it an excellent opportunity for both experienced professionals and recent graduates.
What you'll be doing
- Responding to customer inquiries and concerns via phone, email, and other communication channels
- Providing accurate and timely information to customers regarding our products and services
- Resolving customer issues and complaints in a professional and efficient manner
- Maintaining detailed records of customer interactions and following up on open cases
- Collaborating with other teams to ensure a seamless customer experience
- Continuously improving customer service processes and procedures
What we're looking for
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Excellent problem-solving and decision-making abilities
- Proficiency in English and the local languages (Cebuano or Tagalog)
- Experience in a customer service or call centre environment, preferably in the financial services or related industry
- A positive, patient, and customer-centric attitude
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Willingness to learn and continuously improve
What we offer
At Talentprobe Due Diligence', we are committed to providing our employees with a rewarding and fulfilling work experience. As a member of our team, you can expect:
- Competitive salary and performance-based bonuses
- Comprehensive health and insurance benefits
- Opportunities for career advancement and professional development
- A collaborative and supportive work environment
- Work-life balance initiatives, including flexible schedules and time off
About us
Talentprobe Due Diligence' is a leading provider of professional services, specialising in due diligence, compliance, and risk management. With a strong presence in Central Visayas, we are dedicated to delivering high-quality solutions to our clients and creating a positive impact on the communities we serve. Our team is composed of passionate and talented individuals who are committed to excellence and innovation.
If you are ready to take on a rewarding and challenging role in a dynamic and growing organisation, we encourage you to apply now.
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