Help Desk Supervisor

6 days ago

Philippines Ibex Staffing Solutions Full time ₱450,000 - ₱900,000 per year

Abou the Role:

This is a full-time remote role for an Information Technology Help Desk Supervisor. The IT Help Desk Supervisor will be responsible for overseeing daily operations of the help desk, providing technical support and troubleshooting services, and managing a team of help desk staff. Additional duties include developing and implementing help desk policies and procedures, ensuring high levels of customer satisfaction, and continuously improving the efficiency of help desk services.

Qualifications:

  • Information Technology and Technical Support skills
  • Experience in Troubleshooting and resolving technical issues
  • Team Leadership and Team Management skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Experience in the IT service industry is a must
  • Bachelor's degree in Information Technology, Computer Science, or a related field

Must Have Hands-on Experiences with the following:

  • RMM tools - NinjaRMM, Connectwise, Solarwinds, Atera, Datto
  • Active Directory / Azure AD
  • MS 365 Admin
  • End-User Technical Troubleshooting
  • Basic to intermediate understanding of networking (TCP/IP, DNS, DHCP, VPNs).
  • Familiarity with firewalls, switches, routers troubleshooting at an L2 level.
  • Strong documentation practices in ticketing systems (e.g., Zendesk, ServiceNow).
  • Familiarity with backup and recovery solutions (e.g., Veeam, Datto).
  • Exposure to virtualization (VMware, Hyper-V) is a plus.
  • Awareness of security best practices (endpoint security, MFA, phishing awareness).

  • IT Help Desk Engineer

    4 days ago

    Philippines Hikinex Full time ₱132,000 - ₱360,000 per year

    REMOTE: IT Help Desk Engineer Job Description: An IT Help Desk Engineer is responsible for remote and on-site support needs for our managed services customers. This relates to all technology, including: workstations, servers, cloud services of all types, printers, networks, and vendor specific hardware and software. Working with senior technical colleagues...

  • Service Desk Analyst II

    1 week ago

    Philippines Nordic Consulting Full time ₱350,000 - ₱700,000 per year

    Make a difference. Be happy. Grow your career.The RoleThe IT Service Desk Agent II answers calls, chats, e-mails, and other forms of contact from physicians, clinicians, and hospital/clinic staff to troubleshoot and resolve hardware, software, and workflow issues. Requires an experienced and knowledgeable Information Technology professional with experience...

  • Help Desk Support Level 1

    2 days ago

    Clark Freeport, Pampanga, Philippines Cyzerg Full time

    About the CompanyCyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness...

  • IT Service Desk Agent

    6 days ago

    Philippines Nordic Consulting Partners Full time ₱250,000 - ₱500,000 per year

    Make a difference. Be happy. Grow your career.IT Service Desk Agent IThe IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Key ResponsibilitiesProviding a high level of professionalism and...

  • Service Desk Analyst III

    1 week ago

    Philippines Nordic Consulting Full time ₱2,000,000 - ₱4,500,000 per year

    Make a difference. Be happy. Grow your career.The RoleProvides level 3 support to Tier I and II Customer Service Agents and end users on a variety of issues with a strong commitment to customer Service. Respond as a Tier III technical support to telephone calls, email and electronic requests for the service desk. Facilitate the process to Document, identify,...

  • Information Technology Service Desk

    6 days ago

    Philippines Staff4Me Full time ₱40,000 per year

    Staff4Me is looking for a proactive and detail-oriented Information Technology Service Desk professional to enhance our support team. In this role, you will be the front line for technical support, assisting users with technical issues and ensuring their needs are met with efficiency and professionalism. Your contributions will directly impact user...

  • Service Desk Analyst I

    1 week ago

    Philippines Nordic Consulting Partners Full time ₱240,000 - ₱720,000 per year

    Make a difference. Be happy. Grow your career.IT SERVICE DESK AGENT IThe IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.Key ResponsibilitiesProviding a high level of professionalism and...

  • Service Desk Analyst I

    1 week ago

    Philippines Nordic Consulting Full time ₱150,000 - ₱300,000 per year

    Make a difference. Be happy. Grow your career.The Role:The IT Service Desk Agent I answers calls, chats, e-mails, and other forms of contact from physicians, clinicians, and hospital/clinic staff to troubleshoot and resolve hardware, software, and workflow issues. Requires knowledgeable Information Technology professional with experience troubleshooting,...

  • IT Service Desk Consultant

    6 days ago

    Philippines A Little About Us Full time ₱350,000 - ₱600,000 per year

    A Little About UsHöegh Autoliners is a global player in Ro/Ro deep sea transportation services and operates the greenest fleet in this segment. The company owns and operates approx. 40 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 16 offices, our main...

  • Service Desk Analyst

    6 days ago

    Philippines Capgemini Full time ₱250,000 - ₱500,000 per year

    Role Description Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user questions and problems as well as isolating and resolving...