Specialist I Accounts Receivable

About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

Responsible for all cash application functions as assigned by Treasury Department

• Registering transactions and their scheduled payments as well as inform collectors of significant cash received especially on delinquent accounts.
• Prepares Month-end reports.
• Assist in accurate maintenance of accounts receivables measurements and records as required (Reports)
• Do manual cash posting.
• Process offsets and write off requests.
• Prepare documentation for internal debit and credit memos, including follow-up with customer service, the collector, sales managers, and the customer if necessary for ultimate resolution.
• Balance and/or correct bank errors in recording remittance.
• Verify and mail new credits and debits
• Answer inquiries such as payment application issues, and others received mostly in email.
• Responsible for Dispute Resolution of credit and debit
• Checking and solving billing queries raised by customers.
• Run and submit tax report to collector and tax department.

Customer Relationship

• May answer inquiries and resolve problems by referring customer to publish material, secondary sources, or more senior-level staff. Responses may be verbal or written.
• Provides customer service to internal and external customers.
• May initiate contact with customers or outside vendors/organizations to obtain necessary documentation or information.
• May assist in systems testing if necessary.
• Responsible for documentation of any necessary account notes

Operations Excellence

• Ensure that all process documents and training materials are updated related to support function.
• Identify proper escalation channel for various issues.
• Engagement and participation in generating process improvements to improve team's efficiency.
• Ability to train new hires based on division processes and procedures.

Ability to identify proper escalation channel for various issues

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.