Japanese Bilingual Service Desk

4 days ago

Manila, National Capital Region, Philippines Capgemini Full time

Description
Job Responsibilities:

  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • All other duties as assigned.

Job Requirements:

  • Proficiency in Japanese Language (verbal and written) is required.
  • Must be willing to work onsite at the Mall of Asia Business Complex.
  • Open to working in rotating schedules.
  • 1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • Must be able to work independently.
  • Strong interpersonal, analytical and customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.

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