Waiting Staff

5 hours ago

Ayala Alabang, National Capital Region, Philippines Menya Kokoro PH Full time ₱200,000 - ₱250,000 per year

  1. Exceptional Guest Experience:

  2. Proactive Service Excellence: Deliver anticipatory, seamless, and personalized service by constantly observing and anticipating guest needs.

  3. Aim to exceed expectations in every interaction, resolving requests immediately to ensure a memorable and five-star dining experience.

  4. Professional and Empathetic Communication:

  5. Clarity and Diplomacy: Maintain absolute fluency in English for clear, precise communication (multilingual proficiency is highly valued).

  6. Utilize active and empathetic listening skills to quickly and diplomatically de-escalate concerns, resolve inquiries, and ensure all information is conveyed without misinterpretation.

  7. Operational Performance and Efficiency:

  8. Optimized Workflow and Punctuality: Maximize operational efficiency and table turnover by adhering strictly to punctuality standards and employing organized, high-speed task management protocols.

  9. Consistently execute responsibilities with precision, especially during peak service periods, to maintain high levels of productivity.

  10. Strategic Flow and Reservation Management:

  11. Accurate Seating Strategy: Master the control of dining room flow and manage waitlists with accuracy and calm.

  12. Quickly assess table readiness and seating availability to minimize guest wait times, ensuring a smooth transition from arrival to seating even under high-pressure, fully booked conditions.

  13. Teamwork and Positive Environment:

  14. Collaborative Resilience: Uphold an authentic, professional, and cheerful demeanor at all times.

  15. Collaborate effectively with all front- and back-of-house personnel, contributing positively to a dynamic, high-volume team environment while maintaining composure and focus during moments of stress.

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