Executive Support Associates

POSITION / ROLE SUMMARY

• The Executive Support team supports UK-based stakeholders and plays a key role in enabling the growth of the team on an international basis.
• This is an exciting opportunity for individuals to become an integral part of the Executive Support team. The role will comprise a core set of Team Leader responsibilities alongside those in the Partner/ Director Executive Support role, where you will provide support to a portfolio of Directors within the UK firm on a named basis. As Team Leader, you will report directly to the Executive Support Manager and support them in delivering and improving the quality of services, to meet the dynamically changing needs of the business and aspirations of our people.
• You will be responsible for the daily running of an Executive Support team, being the day to day point of contact for team queries or issues and working with the Executive Support Manager to ensure continuous improvement, team development and a consistent team approach.

KEY RESPONSIBILITIES

Absence management

• Serve as the main contact for absence management, including holiday requests, reporting sickness, and managing emergencies and co-ordinate staff and workload to ensure short-term cover is in place.
• Communicate with the Manager about return-to-work discussions, wellbeing checks, and necessary escalations.
• Notify the Manager of any resource concerns or exceptional situations.
• Support Manager to plan and manage long-term cover for team members on extended leave. Ensuring the agreed contacts and processes are followed to support the individual and the business.

Team management and Support

• Provide day-to-day pastoral care and support for team members, escalating any concerns to the Manager. Promote a positive and supportive work environment.
• Confidently discuss allocation changes with stakeholders and Executive Support team members.
• Support team development from induction through to career progression, promoting continuous learning and growth.

Team Meetings

• Lead team meetings, actively sharing information and knowledge, promoting and embracing change.

QUALIFICATIONS

Educational Background

• Bachelor's Degree

Essential Requirements

• With a minimum of 3 years related working experience as a VA, EA, or relevant field.
• Very strong command of the English language – you will be required to communicate with professional stakeholders across the globe
• Proven experience in a similar administrative or support role.
• Excellent communication and interpersonal abilities at all levels.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team, communicating well both on a one-to-one basis and within a team environment.
• Experience working across geographical areas and effectively managing diaries remotely
• Strong organizational skills with the ability to prioritize and manage multiple requests
• Forward thinking with a proactive, self-starting attitude and strong problem-solving abilities
• Ability to work autonomously and make decisions where appropriate.
• High level of attention to detail
• Excellent influencing and communication skills, with the ability to develop strong internal and external networks remotely and upwardly manage stakeholders at all levels
• Strong technical skills with a curious mindset to embrace and adapt to new technology in a fast-paced environment.
• High levels of confidentiality and resilience

OTHER DETAILS

Work Setup: Hybrid (50% capacity on a monthly basis) in Meralco Ave, Pasig

Work Schedule: 3PM-12MN PH Time

Training Period: 4-5 weeks (Onsite, then transition to Hybrid upon completion)

Job Types: Full-time, Permanent

Application Question(s):

• Have you provided support to international clients and C-suite level?
• (Optional) What's your expected salary range?
• Are you willing to undergo onsite training in Meralco Ave, Pasig for the first 4-5 weeks?

Education:

• Bachelor's (Required)

Experience:

• Executive Assistant, Virtual Assistant, or similar: 3 years (Required)

Work Location: In person