General Manager

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking General Manager to join our amazing culture. In this role, you will be responsible for setting the strategic direction of their assigned market; for developing and growing the business; and for maintaining the existing business and customer base. The General Manager will work strategically and collaboratively with other Convergint Business Leaders supporting overall business development, account management, service execution and ensuring best customers' experience. The General Manager has ultimate financial accountability and responsibility for the business results. As a General Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

Job Description:

• To create, gain approval for and ultimately ensure the business achieves the annual business plan by way of sales, revenue and profitability goals.
• To report, adjust and modify business plans and budgets throughout the year as necessary.
• To develop and gain agreement/sign off for all related business/department budgets.
• To manage and monitor customer/client satisfaction levels and to provide interventions when deemed necessary.
• To monitor and maintain colleague satisfaction levels.
• Direct local recruiting, selection, and hiring activities of operations personnel in accordance with standard practices and working in conjunction with the HR Department and National Operations.
• To oversee and approve all colleague (in cooperation with HR) issues including offer letters, changes in policy, terminations, disciplinary issues, etc.
• To approve and control all company expenditures and ensure maintenances of all assets.
• To approve and control the intake of all "installed business" sales orders and ensure delivery of all installed business at or above booked/estimated margins.
• Ensure that all business operations – sales, service delivery, project management, risk management, human resources are conducted in compliance with established best practices, processes, and policies.
• Conduct performance management (in cooperation with HR) throughout the year including annual performance evaluations and salary planning.
• To adhere to and promote all safety programs in place at Convergint in all locations.
• Responsibility and accountability for business activity conducted through and on behalf of Convergint in their assigned location.
• Sales, operations teams assigned to support the customer growth report directly into the role.
• The role provides support, guidance, counsel, direction and management to each of the departments.
• Managing the organization consistent with the company's published Values and Beliefs.
• Overall business strategies for the company are initiated by either the CEO/President and it is the GM's responsibility to successfully implement and communicate these strategies throughout the organization.
• Performs other duties and responsibilities as requested or required.

Requirements:

• College/Bachelor/master's degree or equivalent experience Technical diploma and/or equivalent trade experience preferred.
• More than 10 years of relevant work experience, with at least 5 years in managerial positions with sales management, business operations, P&L management, and operations management.
• Business/Market knowledge pertaining to one or all of Electronic Security, Audio Video, Building Automation, ELV, IT Solutions and solution relevant industry.
• Proven experience in a senior leadership role, preferably as a Managing Director, General Manager or in a similar capacity.
• Strong understanding of the Philippines and business environment.
• Extremely adaptable – responds effectively to changes in situation or information; ability to influence others and build consensus.
• Excellent analytical skills necessary to resolve problems and look for solutions.
• Strong skills in troubleshooting and handling complex or multiple jobs.
• Advanced financial analytical skills including cost control.
• Expert ability to facilitate a collaborative working environment for customers and team members.
• A strong understanding of the local market and local industry is required.