Process Architect/Service Design-1

1 week ago

F The Globe Tower, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Responsible for creating process strategies to optimize productivity, eliminate wastefulness and reduce costs while maintaining quality standards of marketing programs. Will also be responsible for documentation, cascade and implementation of these processes and measurement of its impact.

DUTIES AND RESPONSIBILITIES:

  • Process Analysis and Assessment - conduct process assessments through process mapping, value stream analysis and root cause analysis to identify inefficiencies and areas for improvement.

  • Process Redesign and Optimization - Work with management and various divisions to streamline workflows and improve efficiency,  reduce waste in resources and identify automation opportunities; 

  • Documentation 

    • Document current and future state processes, including workflows, procedures and guidelines

    • Prepare references to support process changes and ensure sustainability.

  • Change Management and Change Execution

    • Develop and implement plans and framework to ensure successful adoption of process changes.  

    • Support engagement of stakeholders to communicate the need for change and address concerns

    • Govern implementation of planned process improvements

  • Performance Measurement, Monitoring and Reporting

    • Develop metrics and KPIs to measure the effectiveness of process transformation initiatives.

    • Monitor performance against targets and identify areas for further optimization

    • Report updates on process transformation initiatives.

  • Continuous Improvement - 

    • Establish ceremonies, routines and mechanisms for gathering and incorporating feedback to refine processes over time

KPIs:

  • GSR, TCO, ROMI, Benefits Realization

  • Efficiency Improvement (eg: Cycle Time, Predictability Rate, Cost reductions)

  • Implementation of Key Initiatives

TOP 3-5 DELIVERABLES:

  • Analysis of Process 

  • Key Initiatives on Process Improvement

  • Process Documentation 

  • Process Portal Creation and Maintenance

  • Reports on Process Improvement Benefits/Impact

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Process Architect

    4 days ago

    F The Globe Tower, Philippines Globe Telecom Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description This role will actively be advocating the transformation agenda of the XDT by linking and bridging our CX, IT, Network and Business in...

  • Solution Integration Architect

    1 week ago

    F The Globe Tower, Philippines Globe Telecom Full time $100,000 - $120,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description As a Solution Integration Architect, you will be an integral part of a Tribe within the Architecture and Engineering division whose main...

  • Solution Architect

    2 weeks ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,500,000 - ₱2,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description As a Solution Architect, you will be an integral part of a Tribe within the Architecture and Engineering division whose main focus is to...

  • Data Architect

    1 week ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱400,000 - ₱600,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Data Architect is responsible for the overall design and the approach to designing both the logical and the ...

  • ServiceNow Platform Architect

    1 week ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱2,500,000 - ₱6,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A ServiceNow Platform Architect is a senior technical leader responsible for the overall design, health, and evolution of an organization's...

  • Tier 1 Service Manager

    2 days ago

    F The Globe Tower, Philippines Globe Group Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Tier 1 Service Manager acts as point of contact (POC) for customers on after sales operational mattersDUTIES AND RESPONSIBILITIESAct as...

  • Tier 1 Service Manager

    1 week ago

    F The Globe Tower, Philippines Globe Group Full time ₱1 - ₱2 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Acts as the primary point of contact for Tier 1 Select customers, managing end-to-end after-sales service delivery including technical,...

  • Solution Architect

    1 week ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱120,000 - ₱180,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description This role ensures that technical solutioning and infrastructure design are seamlessly integrated within the team. By embedding this...

  • User Experience Designer

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description This role focuses on creating visually appealing, user-friendly, and consistent interfaces across digital products by developing design...

  • Software Engineering Architect

    1 week ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱35,000 - ₱65,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Primary responsibility is to find and design the best technical solution to support an end-to-end Digital Experience & Ecosystem and...