Client Support Analyst

Redefining Client Support with Financial Excellence

Deliver excellent client support while ensuring accuracy in financial operations-be part of a role where service and accounting expertise go hand in hand. Build a global career in social media services and digital marketing without leaving the Philippines. As a Client Support Representative - Client Accounting, you'll strengthen client relationships, manage collections, and ensure financial accuracy across international accounts. This is your chance to grow beyond boundaries, make your mark in the industry, and shape a career that lasts.

Job Description

As a Client Support Analyst - Client Accounting (Collections), you'll manage client communications, oversee collections, reconcile accounts, and provide financial support to ensure client satisfaction and accurate reporting. Your role is critical in maintaining smooth client operations and ensuring timely cash flow.

Job Overview

Employment type: Full-time

Shift: Night Shift

Work setup: Temporary WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Temporary WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Strong critical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and adapt to changing business needs.
• Self-motivated with a drive to succeed individually and as part of a team.
• Proficiency in Microsoft Excel.
• Experience with NetSuite or other cloud-based accounting software.

Must-Haves

• 3-5 years of applied cash and collections experience.
• Cash management and reconciliation background.
• Excellent communication skills.
• Strong Excel (pivot tables, lookups, reconciliations).
• Attention to detail and ability to escalate issues appropriately.

Nice-to-Haves

• Familiarity with FreshService (or similar ITSM tools).
• NetSuite or cloud-based accounting software.

Your Daily Tasks

• Manage and nurture relationships with assigned customers to ensure satisfaction and timely payments.
• Identify problem accounts and coordinate with the sales team to resolve issues.
• Schedule and facilitate meetings between sales and radio/TV stations to address payment concerns.
• Reconcile station aging reports with internal records and resolve discrepancies.
• Collaborate with the Client Billing team to address billing issues.
• Send monthly statements and provide invoices upon request.
• Contact customers via phone/email to collect outstanding balances, following documented procedures and SLAs.
• Document all customer communications in FreshService.
• Submit requests for write-offs, adjustments, or refunds to the Client AR & Cash Senior.
• Prepare aging and unapplied cash reports with updated comments for biweekly meetings.
• Escalate payment collection issues to management proactively.
• Ensure accurate daily allocation of incoming payments to correct Station Owner records.
• Apply payments in accordance with procedures and SLAs to support accurate invoice tracking.
• Request remittance details from station contacts when needed.
• Follow up on station inquiries to facilitate timely cash application.
• Escalate unresolved payment application issues for timely resolution.
• Promote knowledge sharing and cross-departmental collaboration.

About the Client

Driving Growth Through Media and Marketing Excellence

Our client is a leader in social media services and digital marketing, specializing in client accounting and advertising solutions that connect brands with audiences worldwide. Through innovative strategies and cutting-edge platforms, they deliver measurable results for businesses while fostering strong client relationships. Their collaborative and dynamic approach continues to set industry standards.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta proudly stands alongside industry giants, offering stability and global career opportunities. With competitive compensation, supportive teams, and a culture built on collaboration and innovation, we empower your success and growth in an inclusive environment. Apply now and be part of the #EmaptaEra