Store Manager

1 day ago

San Fernando, Central Luzon, Philippines One Food Group Full time $30,000 - $50,000 per year

Support in Overall Store Operations:

  • Assist the RGM in managing all aspects of restaurant operations, ensuring adherence to brand standards and operational excellence.

  • Oversee daily restaurant activities, ensuring smooth and efficient service during shifts.

Customer Satisfaction:

  • Address and resolve customer complaints and feedback in a timely and effective manner.

  • Ensure that customer service standards are met or exceeded, contributing to a positive dining experience.

People Development:

  • Support the recruitment, training, and development of staff, including servers, kitchen staff, and supervisors.

  • Assist in conducting performance evaluations and providing feedback and coaching to team members.

  • Help foster a positive and productive work environment.

Sales and Profitability Targets:

  • Assist in achieving sales and profitability targets by managing daily operations and monitoring performance metrics.

  • Contribute to financial management, including monitoring expenses and implementing cost-control measures.

Marketing and Promotional Strategies:

  • Assist in executing marketing plans and promotional activities developed by the RGM.

  • Participate in organizing and implementing store events and promotions to drive customer engagement and sales.

Financial Management:

  • Help manage store financials, including cash handling, inventory management, and expense tracking.

  • Assist in preparing financial reports and analyzing performance data to support decision-making.

Crisis Management:

  • Support the RGM in handling crisis situations, including customer issues, operational disruptions, and emergencies.

  • Act as a point of contact for resolving operational problems and ensuring continuity of service.

Standards and Compliance:

  • Ensure that the restaurant maintains high standards in food quality, service, health, and safety.

  • Conduct regular inspections and audits to ensure compliance with health and safety regulations and brand standards.

Store Events and Activities:

  • Assist in planning and executing in-store events, promotions, and activities.

  • Collaborate with the GM and other departments to ensure successful implementation of events and activities.

Qualifications:

  • Previous experience in a supervisory or managerial role within a restaurant or hospitality setting.

  • Strong understanding of restaurant operations, customer service, and financial management.

  • Excellent leadership, communication, and interpersonal skills.

  • Ability to manage and motivate a team effectively.

  • Proficiency in using point-of-sale systems and handling financial transactions.

  • Knowledge of health, safety, and sanitation regulations.

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