Job Description:

PRIMARY RESPONSIBILITIES:

The Cloud and Data Center Wintel with Storage and Backup Lead is responsible for overseeing the design, implementation, and operations of Windows-based infrastructure, cloud platforms, enterprise storage, and backup systems. This role ensures high availability, performance, and security of critical IT services across on-premises and

cloud environments.

1. Technical Consulting Services (architecture & design)

Wintel Infrastructure

• Lead the administration and lifecycle management of Windows Server environments (AD, DNS, DHCP,

• GPO).

• Oversee virtualization platforms (VMware, Hyper-V) and ensure optimal performance and capacity planning.
• Ensure compliance with patching, security baselines, and configuration standards.

Cloud Operations

• Manage hybrid and multi-cloud environments (Azure, AWS, or GCP).
• Lead cloud migration initiatives and ensure alignment with business continuity and security requirements.
• Implement cloud governance, cost optimization, and automation strategies.

Storage Management

• Design and manage enterprise storage solutions (SAN, NAS, object storage).
• Monitor storage performance, capacity, and availability.
• Implement data lifecycle policies and storage tiering strategies.

Backup & Recovery

• Lead the enterprise backup and disaster recovery strategy.
• Manage backup tools (e.g., Veeam, Commvault, Veritas) and ensure data protection compliance.
• Conduct regular DR drills and validate recovery procedures.

Team Leadership & Collaboration

• Lead a team of infrastructure engineers and administrators.
• Collaborate with security, applications, and network teams to ensure end-to-end service delivery.
• Develop and maintain documentation, SOPs, and training materials.

Security & Compliance

• Ensure infrastructure meets internal and regulatory security standards.
• Support vulnerability management, access controls, and audit readiness.

Functional/Operational Enhancement

• Pro-active in ensuring stability, response time and operational consistency
• Contribute to continuous-improvement cycle for all functional/operational matters relating to all Windows & Virtualization platforms
• Process automation
• ITIL disciplines
• Technical & process solutions for complex operational scenarios
• Working closely with partner teams (Systems, Network and Security) to deliver best-of-breed customer service outcomes.

Support

• Senior escalation point for all Active Directory-related technical matters globally across ESSILORLUXOTTICA
• Lead all the problem records of AD Platforms and own them till resolution
• Provide Life Cycle Management Strategy
• Prepare Baseline Matrix ( Firmware & Device Drivers )
• Initiate Service Improvement programs
• Strategic thinking and problem-solving
• Strong leadership and team management
• Excellent communication and stakeholder engagement
• Resilience under pressure and ability to manage multiple priorities

SECONDARY RESPONSIBILITIES:

• Participate to the search and qualification of related solutions such as monitoring/management/administration tools
• Provide monthly reports on activity, quality and performance of these System Infrastructures.
• Ensure appropriate documentation, including procedures for the Operations departments

PRIMARY TECHNICAL ABILITIES

1. Deep technical subject matter expertise and practical experience in the following Windows technologies:

Minimum MCSE qualified (win2012 server)

AD2012/2016 with experience in design and implementation of complex architecture

Domain Services management

Azure active directory (MS Entra ID) and ADFS concepts (including Exchange admin authentication)

1. Deep hands-on expertise on Azure / Entra environment

2. Deep hands-on experience in custom security attributes extension and manipulation

3. Experience in multi-lingual and multi-national service provider company is preferred

4. Experience as a senior support resource in a large enterprise environment

SECONDARY TECHNICAL ABILITIES

1. Knowledge in Network configuration with firewalls and switches

2. Experience with complex software packaging, delivery and maintenance

3. Experience with configuration management tools such as Ansible, Puppet, Chef, etc.

4. Experience with Docker

5. Experience with DevOps environment

6. Knowledge in ITIL framework

BEHAVIOR ABILITIES:

1. Bachelor's degree in Computer Science, Information Technology, or related field.

2. 8+ years of experience in IT infrastructure, with at least 3 years in a leadership role.

3. Strong expertise in Windows Server, Active Directory, and virtualization platforms.

4. Hands-on experience with cloud platforms (Azure, AWS, or GCP).

5. Proficiency in enterprise storage and backup technologies.

6. Experience with scripting and automation (PowerShell, Ansible, etc.) is a plus.

7. ITIL, Microsoft, VMware, or cloud certifications are preferred.

8. Self-motivated, eager to learn in the IT profession

9. Team player must be able to work with people within and outside of the IT department.

10. Customer service oriented

11. Excellent communication skills, verbal and written. English speaking mandatory

12. Ability to analyze and synthesize situations and understand the business constraints

13. Stakeholder Management / Customer-centric

Technical Environment:

Operating Systems & Platforms

• Windows Server 2016/2019/2022
• Active Directory, Group Policy, DNS, DHCP
• VMware vSphere/ESXi, Microsoft Hyper-V
• Linux (basic administration for interoperability)

Cloud Platforms

• Microsoft Azure (IaaS, PaaS, hybrid connectivity)
• AWS or GCP (optional but beneficial)
• Azure AD, Azure Backup, Azure Site Recovery
• Cloud automation tools (Terraform, ARM templates, PowerShell)

Storage Technologies

• SAN/NAS solutions (NetApp, Dell EMC, HPE)
• Storage protocols: iSCSI, NFS, SMB
• RAID configurations and performance tuning
• Storage monitoring and alerting tools

Backup & Recovery Solutions

• Veeam Backup & Replication
• Commvault, Veritas NetBackup, or similar
• Backup strategies: full, incremental, differential
• Disaster Recovery planning and execution

Monitoring & Management Tools

• Microsoft System Center (SCCM, SCOM)
• SolarWinds, Nagios, or equivalent
• ITSM platforms (ServiceNow, BMC Remedy)

Security & Compliance

• Endpoint protection and server hardening
• Vulnerability management tools (Qualys, Tenable)
• SIEM integration (Splunk, Sentinel)
• Compliance frameworks: ISO 27001, NIST, GDPR

Automation & Scripting

• PowerShell (advanced scripting and automation)
• Ansible, Python (for infrastructure automation)
• CI/CD pipeline integration (optional)

Networking Basics

• TCP/IP, VLANs, firewalls, load balancers
• VPN, DNS, DHCP, and routing fundamentals