VIP Roller

A VIP Roller in a casino is typically a role that combines elements of a casino host, a junket representative, and a cage cashier. The primary function is to cater to high-value guests (high rollers), build and maintain relationships with them, and facilitate their gaming experience and financial transactions. Key Responsibilities

• Exceptional Customer Service: Provide personalized, high-level service to VIP guests to ensure a memorable and enjoyable experience.
• Relationship Management: Build and maintain strong, positive relationships with high-value patrons to foster loyalty and encourage repeat visits.
• Guest Assistance: Assist patrons with a variety of requests, including arranging accommodations, transportation, reservations, and access to exclusive services like private gaming rooms or special events.
• Financial Transactions: Handle cash, chips, and other forms of currency accurately and securely. This may involve helping the cage cashier recount chips, monitoring player chips on the table, and processing transactions for players.
• Liaison and Coordination: Act as a liaison between the VIP guests and various casino departments (gaming, hotel, food and beverage, security) to ensure seamless service delivery.
• Monitoring Play: Monitor guest gaming activity and preferences to tailor services, offer appropriate incentives or "comps" (complimentary services), and encourage continued play.
• Problem Resolution: Address and resolve any guest issues or concerns promptly, professionally, and discreetly to ensure a positive outcome.
• Compliance and Security: Monitor the gaming area for any irregularities and ensure all activities comply with casino policies, procedures, and gaming regulations.
• Documentation: Maintain accurate records of patron interactions, preferences, and gaming activity.

Key Skills and Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication skills, often with basic English proficiency required, and sometimes specific language skills depending on clientele (e.g., Asian markets).
• Attention to detail and the ability to handle confidential information with discretion.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Prior experience in a customer service, hospitality, or casino role is often required.

Job Types: Full-time, Fresh graduate

Pay: Php20, Php25,000.00 per month

Benefits:

• Life insurance
• Paid training
• Pay raise

Work Location: In person