CSR In-house

Join a Pioneering Team at a Global Company — In-House Shared Services

Engagement: Permanent | Direct Hire

Work Setup: Hybrid (2 days onsite, 3 days WFH)

Work Schedule:Shifting

Location: BGC, Taguig City

The role

We are supporting our client as they establish their new Shared Services Center in the Philippines. They are now hiring 100+ Customer Service Representatives (CSRs) to join their pioneering global team.

This role focuses primarily on chat-based support and administrative processing, with only occasional voice calls.

Your Responsibilities:

• Respond to customer inquiries mainly through live chat, email, and ticketing systems
• Handle administrative tasks, documentation, and data processing
• Perform research, follow up on pending cases, and complete backend support tasks
• Make occasional outbound or inbound calls for clarification when needed
• Accurately record all customer interactions in the CRM or support platform
• Follow service standards, quality guidelines, and shared services processes
• Support continuous improvement and collaborate with cross-functional teams

What we're looking for:

• Bachelor's degree of any program.
• Strong written communication skills, with clear and grammatically correct responses.
• Good verbal communication skills for minimal voice interactions.
• Ability to remain calm and composed, even in challenging situations.
• Comfortable navigating multiple systems or tools.
• Willing to work in a hybrid setup (2 days onsite, 3 days WFH).
• Amenable to work in shifting schedule in BGC, Taguig City.

Why Join this Opportunity?

• Be part of a newly established shared services team — you'll join at a foundational stage where your work truly matters and your ideas can help shape processes.
• High growth potential — with the team expanding, there are plenty of opportunities for skill development, role progression, and long-term career growth.
• Supportive and positive work environment — work with leaders who value collaboration, learning, and open communication.
• Hybrid flexibility

Ready to take the next step in your career? Submit your application now

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.