it admin associate

17 hours ago

Bonifacio Global Metro Manila, Philippines LGT BUSINESS CONSULTANCY SERVICES Full time ₱300,000 - ₱600,000 per year

The IT Admin Associate will provide technical and administrative support to ensure smooth daily operations of the IT department. The role includes managing the ticketing system, assisting in IT-related purchase orders, monitoring billing transactions, and coordinating with internal teams and vendors. The ideal candidate has strong organizational skills, attention to detail, and experience working with IT systems and administrative workflows.

Experience Level: At least 2 years

Key Responsibilities:

1. Ticketing System Management
  • Monitor, log, and track incoming IT support tickets using the company's ticketing system.
  • Assign and escalate tickets to appropriate IT personnel based on priority and category.
  • Follow up on pending tickets to ensure timely resolution.
  • Prepare weekly or monthly ticket reports and identify common issues or process improvements.
2. Purchase Order Support
  • Assist in preparing and processing IT-related purchase requisitions and purchase orders (PO).
  • Coordinate with vendors to obtain quotations, product details, and delivery schedules.
  • Track the status of orders, deliveries, and product returns or replacements.
  • Maintain accurate inventory records of IT equipment and supplies.
3. Billing & Documentation Assistance
  • Process and verify IT-related billing documents such as invoices, statements of account, and receipts.
  • Ensure proper matching of PO, delivery receipt (DR), and invoices before submitting for approval.
  • Record and update billing transactions in the internal system.
  • Assist in reconciling vendor billing discrepancies and preparing monthly billing summaries.
4. IT Administrative Support
  • Maintain and update IT documentation, asset registry, and licensing records.
  • Assist in onboarding and offboarding users (account creation, access removal, device issuance).
  • Coordinate with internal departments regarding IT requests and schedules.
  • Support basic troubleshooting and onsite IT tasks when necessary.

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