Customer Service Agent

17 hours ago

Pasig, National Capital Region, Philippines ZigZag Careers Full time ₱150,000 - ₱250,000 per year
ZigZag is looking for Customer Service Agents to join our team

*Full time onsite
*Candidate must be willing to work on shifting working days including weekends and holidays as needed
*Fixed Dayshift

Responsibilities
  • Email and/or Phone Management: Respond to customer inquiries, complaints, and requests received via email promptly and professionally, adhering to established response time standards.
  • Order Management: Assist customers with order-related inquiries, including order status, tracking, cancellations, modifications, and returns. Provide accurate and timely information to customers regarding their online purchases.
  • Issue Resolution: Identify customer issues and concerns accurately, troubleshoot problems, and resolve them effectively to ensure customer satisfaction.
  • Customer Relationship Management: Build rapport and establish trust with customers by demonstrating empathy, patience, and professionalism. Maintain a friendly and positive attitude throughout all interactions.
  • Escalation Management: Identify and escalate complex or unresolved issues to the appropriate teams or supervisors, ensuring timely resolution and customer satisfaction.
Requirements
  • Proven experience in a customer service role, preferably in the e-commerce industry.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Active listening and problem-solving abilities
  • Strong interpersonal skills and ability to build rapport with customers.
  • Flexibility to work shifts, including, weekends, and holidays, as needed.
  • Flexibility to work on shifting DAYSHIFT schedule
  • Experience with Zendesk ticketing software and eCommerce is a plus.

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