Onboarding Specialist

About Us

Established in 2006, Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses with a variety of payment solutions. Our global workforce of over 140 people continues to focus on innovation in the highly competitive payments landscape.

93% of employees recommend Live Payments as a great place to work. Our Live Payments Philippines office is an integral part of our company – it is not an outsourcing operation but a core part of our team, driving critical areas of our business. We proudly house a number of key teams in the Philippines, and our employees are valued members of Live Payments, contributing directly to the company's success and growth.

About the Role

Live Payments is seeking a Customer Onboarding Specialist.

We are seeking an experienced Customer Onboarding Specialist in a permanent full-time position to join our growing Philippines team of almost 30 people. This is predominantly a Voice role, working in a team of 5 based in Clark Freeport, to support our sales team in helping our business scale and grow.

Assigned to an Australian-based Senior Business Development Manager (SBDM), the Customer Onboarding Specialist will assist the SBDM by proactively ensuring customers have a smooth, efficient, and positive experience as they apply for our Merchant Services Products.

The impact you will have.

• Processing and analyzing new customer applications including completing thorough reviews and checks.
• Proactively engaged with customers via phone / email / text to gather additional information for applications and regularly providing status updates to merchants and the SBDM.
• Projecting a natural, warm & confident experience to customers when engaging with over the phone
• Setting up new customers in multiple systems, managing their accounts and tracking and reporting on merchant status
• Managing updates and modifications required for account or product set up.
• Communicating effectively with both local and remote teams, including Sales and Operations teams in Australia.
• Proactively contributing to the continuous improvement of processes and procedures to enhance the efficiency and effectiveness of the team.
• Generating daily reports to provide insight into the work completed.

About you and the talents we are looking for

Working closely with both the Philippines Applications team and Sales and Operations teams based in Australia, you will be a true team player, motivated to make a positive impact and a natural ability to influence and negotiate. You will be an energetic, driven individual with remarkably high attention to accuracy and detail.

The talents you will bring:

• Fluent in English
• 4+ years in a similar role
• Bachelor's degree in business administration, or similar, is well regarded though not essential.
• Strong knowledge of Office software (Outlook, Word, Excel, PowerPoint)
• Experiencing learning and working in new systems with confidence
• Experience working in a high output environment.
• Experience working productively in a Hybrid workplace.

What you will receive

• Hybrid and flexible work arrangement
• HMO Insurance coverage included.
• Earn 2 Service Incentive Leave credits per month.
• A day off for your birthday
• A Health scheme of up to P1,000 per month that can be used to claim back on gym memberships, massages, chiro and more.
• A Learning & Development scheme capped at P38,000 per financial year that can be used to claim on courses, programs, memberships or certifications.
• Recognition and rewards platform with access to top brand gift cards

An impressive 90% of employees highly recommend Live Payments as an exceptional workplace. Join a team of dedicated professionals who are committed to delivering impactful outcomes and fostering an inspiring work environment.

Even if you meet only some of the requirements for this role, we strongly encourage you to apply. We highly value diverse backgrounds and ideas as we believe they are essential to our future success.