HIRING FOR CSR

1 day ago

Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱288,000 per year

We are looking for Customer Service Representatives for a Healthcare Account in either Mandaluyong or MOA Site

Key Responsibilities

  • Handle inbound customer calls and emails, providing timely and effective assistance to resolve inquiries and address customer concerns
  • Demonstrate strong product knowledge to educate customers on our healthcare-related services and solutions
  • Proactively identify customer needs and recommend appropriate products or services to enhance their experience
  • Maintain accurate records of customer interactions and update customer information in our systems
  • Collaborate with cross-functional teams to ensure a consistent and positive customer journey
  • Adhere to call quality standards and key performance indicators to drive continuous improvement

What We're Looking For

  • At least 6months to1 year of experience in a customer service or call centre role, preferably in the healthcare industry
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support
  • Strong problem-solving and critical thinking skills to handle complex customer inquiries
  • Proficient in English, both written and verbal
  • Comfortable working in a fast-paced and dynamic environment
  • At least SHS Graduates

What We Offer

  • Competitive salary of up to 24,000 PHP per month, plus attractive benefits package
  • Company benefits and more

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