
HIRING FOR CSR
2 weeks ago
We are looking for Customer Service Representatives for a Healthcare Account in either Mandaluyong or MOA Site
Key Responsibilities
- Handle inbound customer calls and emails, providing timely and effective assistance to resolve inquiries and address customer concerns
- Demonstrate strong product knowledge to educate customers on our healthcare-related services and solutions
- Proactively identify customer needs and recommend appropriate products or services to enhance their experience
- Maintain accurate records of customer interactions and update customer information in our systems
- Collaborate with cross-functional teams to ensure a consistent and positive customer journey
- Adhere to call quality standards and key performance indicators to drive continuous improvement
What We're Looking For
- At least 6months to1 year of experience in a customer service or call centre role, preferably in the healthcare industry
- Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support
- Strong problem-solving and critical thinking skills to handle complex customer inquiries
- Proficient in English, both written and verbal
- Comfortable working in a fast-paced and dynamic environment
- At least SHS Graduates
What We Offer
- Competitive salary of up to 24,000 PHP per month, plus attractive benefits package
- Company benefits and more
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