Senior Manager

Senior Manager - Enterprise Control Management, Regulatory & Audit Exam Management

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine's 2025 World's Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? 

This Senior Manager of Regulatory & Audit Exam Management will be part of the team responsible for ECM's engagement with, response to, and deliverables to regulators, internal audit and second line of defense inquiries and exams.  Successful execution of these responsibilities will help to strengthen ECM's risk and control environment. The Regulatory & Audit Exam team will support ECM's internal and external exams and audits, ensure timely closure of findings, with an auditor and regulator mindset.  The team will be responsible for the efficiency and effectiveness of ECM's exam management process.  

Responsibilities Include:

• Support coordination with ECM and across key stakeholders - of audits, second line testing, and regulatory examinations and ensure all requests are addressed in a timely manner with inputs from all related stakeholders.

• Build and maintain strong relationships with key stakeholders and business partners.

• Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner.

• Develop and maintain processes to ensure consistent, accurate and efficient exam responses across the business unit.

• Comply with enterprise policies with regard to audit, second line and regulator engagement.

• Help prepare and present materials to AENB leadership and stakeholders regarding audit and regulatory work.

• Challenge and advise action owners on risk management remediation efforts with a audit and regulatory perspective.

• Act as resource and advisor for 1LOD teams on cross business unit's exams, where appropriate. 

Minimum Qualifications:

• 4+ years in a financial risk management function (e.g., audit, compliance, operations, credit).

• Understanding of operational risk management frameworks and requirements.

• Exceptional project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project progress, with a track record of developing end-to-end risk management processes.

Preferred Qualifications:

• Experience as an internal or external auditor or regulatory examiner.

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.

• Outstanding analytical, problem-solving, written, and oral communication skills with a strong attention to detail.

• Highly motivated self-starter with exceptional business writing skills.

• Strong communicator who can effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort.

• Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural, team environment.

• Ability to prioritize multiple work streams under time constraints, respond quickly, manage deadlines, and manage changing priorities in a dynamic and very demanding environment while leading with limited direct authority.

• Anticipate needs and act proactively.

• Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.

• Experience supporting risk exam management processes preferred.

• High degree of familiarity with Sharepoint, Powerpoint, Word and Excel.

  ORMCM and Guardian

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

  • Must have at least 25 mbps internet connection plan / speed

  • Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.