Teammate- Customer Service Representative

Job Description

Job Description

We are hiring Customer Service Representatives in TaskUs Las Piñas

So what does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone can take on this role We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.

As a Teammate, your primary focus is to provide exceptional customer experience to your clients. Youll ensure every interaction is accurate, efficient, and respectful while meeting performance metrics.

As a Teammate (Customer Service Representative), your responsibilities are to:

Receive inbound and/or place outbound calls.
Provide accurate and timely responses via email and live chat support channels.
Filter content from the clients website.
Perform data and research functions.
Provide support through known basic troubleshooting techniques.
Manage and resolve customer complaints.
Identify and escalate priority issues.
Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
Meet and exceed client mandated KPIs (Key Performance Indicators).
Ensure consistent performance based on a continuous improvement model.
Guarantee that all logins and passwords (both Internal & External) are kept confidential.
Participate in all Internal and External mandated trainings and/or seminars.
Have knowledge, understanding, and compliance with TaskUs policies and procedures.
Provide feedback to management on possible problems or areas of improvement.
Perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Open to residents of the following: Las Pinas, Paranaque, Pasay, Muntinlupa

Must be willing to work on-site

Requirements

Were looking for someone who:

Has at least one year BPO experience.
Pro-tip: Having experience on phone, email and live chat support is a PLUS Having experience in Customer Service, Sales, Billing, Collections and Technical Support is even BETTER
Is willing to work on cyclical schedules.
Has strong verbal and written communication and comprehension skills.
Is computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
Can perform a Typing Test of 30 WPM with 90% Accuracy.
Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
Is resourceful, able to multitask and has high attention to detail.
Is self-motivated and able to work independently as well as contribute to cross-functional and global teams
Is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure

Why Join TaskUs?

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good rewards, perks and benefits* are available for you

Employee Benefits

Scholarship program for your children
Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
Free Wellness & Resiliency programs extended to household members
Retirement savings program with company matching

On-site Facilities And Benefits

World-class, Ridiculously Refreshing workspaces
Gym and recreational areas
Unlimited coffee
Food Forward: Free food on-site
Daycare for your kids while youre on shift
Happy Hours, Time-Outs, and other on-site events to enjoy
Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2512_17248

Posted At: Wed Jun :00:00 GMT+0000 (Coordinated Universal Time)

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: Philippines City: Las Piñas National Capital Region Company Website: Job Function: Customer Service Company Industry/

Sector: Outsourcing and Offshoring Consulting

What We Offer

About The Company

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Seniority level
Entry level
Employment type
Full-time
Job function
Iba pa
Industries
Mga Serbisyo sa IT at Konsultasyon sa IT

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