Senior Client Services Manager

4 days ago

Manila, National Capital Region, Philippines ibex Full time

The
Senior Manager for Client Services
will lead and manage the operational support and strategic delivery of our PH-based Fintech accounts. This role will be instrumental in driving performance excellence, fostering strong client relationships, and delivering revenue growth. The Senior Manager will partner closely with clients and internal teams to ensure service delivery meets and exceeds expectations while identifying opportunities for innovation, efficiency, and account expansion.

Responsibilities

  • Meets client and company objectives
  • Serves as point of contact for all client concerns
  • Ensures that financial targets are achieved
  • Proactively partner with clients to deliver cost effective, value added, quality

solutions

  • Strong contributor to the senior management team in developing operating

strategy, overall profitability and ensuring process improvements for the

business unit.

  • Ensure that client needs are met in a way that improves customer satisfaction

and increases profitability

  • Manages the accurate compilation and distribution of information and reports to

identified stakeholders.

  • Identifies and implements continuous improvement initiatives.
  • Provide and implements real time solutions to the business that result in

increased productivity/efficiency

  • Work with BU heads to achieve the overall objective of the Business
  • Performs other related duties and assignments as required and as assigned by

the VP of Client Services.

Qualifications

  • Bachelor's Degree
  • At least 5 years of experience with Client Services Management
  • Excellent track record in program management involving multiple teams,

multiple products, and multiple services areas.

  • Strong operations background
  • Ability to intake multiple requests and prioritize
  • Experience with tracking projects/tasks using project management software

such as Smartsheet, click up etc

  • Extensive experience in Customer Service and understanding of BPO operations
  • Excellent organization skills and ability to manage multiple and changing

priorities

  • Excellent interpersonal and customer interaction skills to include

communications, presentation and conflict resolution skills.

  • Experience building power point presentations and presenting to executive level

meetings

  • Knowledgeable of changing technology
  • Exemplary communication skills and strong business acumen to understand the

business strategies

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