Financial Crime Operations Manager

, Philippines

Job Family Group:

Compliance

Worker Type:

Regular

Posting Start Date:

September 30, 2025

Business unit:

Trading and Supply

Experience Level:

Experienced Professionals

Job Description:

What's the role?

Expect lots of support and encouragement while you're here. You'll be working alongside people who are passionate about what they do and eager to share their knowledge. At Shell, we value career growth—you'll have limitless opportunities to explore new areas of expertise or take your career in a new direction.

Reporting to the Head of Financial Crime for Trading and Supply, the FC Operations Manager manages the Counterparty Due Diligence (CDD) team and, the Enhanced Monitoring & Sanctions Screening Team and the FC Screening team within the global Financial Crime team.

What you'll be doing

The FC Operations Manager has responsibility for:

• Performance of the Operations teams under their reporting line in line with productivity and quality targets;
• Managing urgent/escalations from the business managers through the escalations process.
• Providing Subject Matter Expert knowledge
• Resourcing the Operations teams teams to meet business demand;
• Building the capability of the global financial crime team.

The FC Operations Manager will be expected to:

• Oversee the global throughput of approvals of non-high risk counterparties (led by LOD1);
• Drive continuous improvement within the FC OPs team, including embedding new ways of working, process re-engineering and improved cross-team communication;
• Resource the FC Ops teams to meet onboarding demands;
• Build the capability of the FC Ops teams to meet productivity and quality standards;
• Manage exceptions to Financial Crime policies and procedures;
• Manage escalations from FC Ops process on risks and issues identified by the global FC Ops team;
• Where applicable verify the accuracy and completeness of any Management, Board and Regulator reports in relation to Financial Crime;
• Liaise closely with the Trade Compliance Manager and their team to oversee the resolution of any T&S Trade Controls or Sanctions issues;
• Act as a SME for Financial Crime related queries and issues within T&S;
• Collaborate with the T&S Compliance Training team to develop and deliver Financial Crime training to the global T&S Compliance team and the T&S business;
• Input into overall Compliance IT strategy and roadmap for investment into the enhancement of Financial Crime tools;
• Be an active, effective and collaborative member of the extended Financial Crime Leadership Team;
• Develop the skills and competencies of the global FC Ops team.

Dimensions:

• Member of the extended Financial Crime Leadership Team.
• Manage teams across SBO Locatons, Krakow and Manila
• Approval of counterparty files per MOA
• Direct line management of approximately 4 FTE

What you bring

• Education to degree level or above (or equivalent work experience).
• Previous experience in managing Counterparty Due Diligence (CDD) teams is essential.
• Previous experience managing teams across multiple locations is essential
• Minimum 10 years experience in AML/Financial Crime Compliance is preferred
• Extensive knowledge of global financial crime regulation and legal requirements.
• Ability to apply risk-based analysis to questions relating to Financial Crime, especially in the CDD area.
• Knowledge of the global Energy markets (Gas, Power, Carbon and Oil) and financial markets is desirable.
• Comfortable in managing change across the organisation and adapt approach based on learnings to drive improvements.
• Proven leadership experience with a demonstrated ability to motivate, develop and drive performance and encourage positive team dynamics.
• Robust written and verbal communication skills with the ability to influence at all levels of an organisation, both internally and externally, and engage with a wide range of stakeholders. Credible and persuasive in ensuring the needs of our complex business are fully understood, resolve conflict and deliver tough messages.
• Demonstrated ability to collaborate and partner effectively within a global leadership team.
• Compliance is a foundation of the way in which T&S does business and therefore integrity is one of the fundamental values that we are seeking as part of the Financial Crime Team. We believe integrity is the hallmark of a person who demonstrates sound moral and ethical principles during their work. Integrity is the foundation on which co-workers build relationships, trust, and effective interpersonal relationships. It is essential that the successful candidate will be able to give clear examples of integrity as one of their core values.

What we offer

An innovative place to work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.

Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable , and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We're closing the gender gap – whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Company Description

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.