Customer Service Representative

20 hours ago

Cebu City P, Philippines Hirebiz Med Full time ₱240,000 - ₱276,000 per year

Job Summary:

We are looking for experienced and dedicated Customer Service Representatives to join our healthcare account. The ideal candidate must have at least 1 year of BPO experience, with a minimum of 6 months handling a healthcare account.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats from patients or healthcare clients.
  • Assist with inquiries related to healthcare services, insurance claims, billing, and authorizations.
  • Provide accurate information with empathy and professionalism.
  • Document all customer interactions following company and healthcare compliance standards.
  • Resolve issues efficiently and escalate when necessary.

Qualifications:

  • Minimum of 1 year BPO experience.
  • At least 6 months experience in a healthcare-related account.
  • Strong English communication and active listening skills.
  • Ability to multitask and work in a fast-paced environment.
  • Willing to work onsite and in shifting schedules.

Why Join Us?

  • Competitive compensation package.
  • Opportunities for career growth and development.
  • Supportive work environment and dynamic team.
  • One-day hiring process – start your career right away

Job Types: Full-time, Permanent

Pay: Php20, Php23,000.00 per month

Benefits:

  • On-site parking
  • Paid training

Ability to commute/relocate:

  • Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Healthcare : 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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