Customer Service Representative

2 weeks ago

Angat P, Philippines PACIFIC ROADLINK LOGISTICS Full time

Job Summary

The Booking Customer Service Representative (CSR) is responsible for handling customer inquiries, processing reservations or service bookings, and ensuring a positive customer experience. This role serves as a key point of contact between customers and internal teams, providing accurate information, confirming bookings, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Receive and process customer booking requests via phone, email, or online systems
  • Enter, update, and maintain accurate booking and customer information
  • Confirm reservations and provide customers with booking details and documentation
  • Respond to customer inquiries regarding availability, pricing, schedules, and policies
  • Modify or cancel bookings as requested, following company procedures
  • Resolve customer issues or escalate complex cases to appropriate departments
  • Coordinate with internal teams to ensure services are delivered as scheduled
  • Maintain a high level of customer satisfaction and professionalism
  • Adhere to company policies, procedures, and service standards

Qualifications

  • Previous customer service, call center, or booking/reservation experience preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic computer skills and experience with booking or CRM systems
  • Attention to detail and accuracy in data entry

Preferred Skills

  • Experience in travel, logistics, transportation, or hospitality industries
  • Familiarity with scheduling or reservation software
  • Problem-solving and conflict-resolution skills
  • Ability to work flexible shifts, including weekends or holidays if required

Work Environment

  • Shift-based schedule depending on business needs

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Free parking
  • Health insurance
  • On-site parking
  • Paid training

Work Location: In person

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