Content Manager

Transcom is looking for talented individuals like you to join our awesome team Be the next Content Manager for our Transcom Pasig/Davao site.

Join our Transcom Family as a Content Manager

We're looking for a detail-oriented, execution-focused Content Manager to support our internal knowledge base. This role is critical in ensuring frontline teams have access to accurate, clear, and up-to-date information when they need it most. You will be responsible for writing, updating, and maintaining internal knowledge base articles. You'll collaborate closely with our internal Enablement and Knowledge Management teams to ensure content follows established standards for tone, structure, and clarity.

Responsibilities

● Revise, and maintain internal knowledge content, including knowledge base articles and macros

● Follow structured templates and voice/tone guidelines to ensure consistency

● Work from feedback, audits, and source documentation to improve clarity and accuracy

● Identify outdated content and support ongoing content hygiene efforts

● Create observation reports based on conversations with SMEs and frontline teams to surface content gaps and clarify documentation needs.

● Track progress and maintain documentation using internal tools like Confluence, Google Workspace, and Jira.

Qualifications

● 2 years experience in content management, technical writing, or internal knowledge support, ideally in a customer support or enablement setting

● Strong writing skills with a focus on Global English — content must be clear, concise, and easily understood by a global audience

● Experience writing support content such as internal help articles or macros

● Familiarity with Confluence, Zendesk, or similar knowledge/content management platforms

● Excellent attention to detail and ability to follow structured content guidelines

● Comfortable working independently and meeting deadlines in a fast-paced environment

● Strong communication skills and ability to collaborate across teams

Preferred Skills

● Prior experience in a BPO setting or with offshore support teams

● Exposure to knowledge-centered service (KCS) or similar content frameworks

● Experience working with North American or global English-speaking teams

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom's Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like

At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.