Group Manager
3 days ago
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
- Help build and capture new market opportunities through effective QA deployment and partnerships while ensuring strategic value to the business
- Identify opportunities through lean six sigma analytics and RPA to drive client efficiencies lead a team of QA Managers in meeting contractual commitments for transactional quality
- Managing all aspects of the projects - identifying solutioning developing and execution and ensuring the successful achievement of timelines and budgets
- Creating various approaches negotiating and fostering relationships with internal and external partners
- Developing new business approaches and technologies across departments and clients
- Create business cases make recommendations regarding benefits financials risks contractual requirements and the long-term sustainability of initiatives
- Complex change management through collaborating and influencing
- Skills required -Lean Six Sigma Green Belt Black Belt certification
- Exposure to Robotic Process Automation RPA in BPO ITES environment
- Business acumen and strong result orientation
- Excellent communication and project management skills
- Ability to create powerful presentations and business cases Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading continuous improvement initiatives projects
- Highly self-motivated proactive and eager to develop new capabilities in evolving role
Qualifications
Bachelors degree or Post Graduate degreeLean Six Sigma Green Belt Black Belt certification
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