We are seeking a proactive and customer-oriented Virtual Assistant / Telemarketer to support our sales and customer service operations. The ideal candidate will be responsible for handling inbound and outbound communications, managing leads, and ensuring a positive experience for customers through professional support and follow-ups. This role requires excellent communication skills, attention to detail, and the ability to meet performance targets.

Work Schedule

• Day Shift

Job Qualifications/Requirements

• Proven experience as a Virtual Assistant, Telemarketer, or in a customer service/sales role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Familiarity with CRM systems and customer support platforms.
• Ability to handle objections and resolve customer concerns professionally.
• Goal-driven, self-motivated, and able to work independently.
• Strong attention to detail and accuracy in data entry and record-keeping.

Job Responsibilities

• Answer incoming enquiries from prospective customers via email, phone, online chat, social media.
• Live chat support
• Monitoring Facebook Inbox
• Handling basic customer concerns.
• Schedule appointments to call back.
• Make a call to generate leads from a provided list.
• Looking after the blank leads and assigned emails inboxes.
• Booking Trial/Rescheduling Trial
• Call or follow up with sales leads generated by the marketing team and effort.
• Use scripts to provide information about our service's features, prices etc. and present their benefits.
• Ask pertinent questions to understand the customer's requirements.
• Persuade the customer to buy by demonstrating how our services meet their needs.
• Record the customer's personal information accurately in our CRM.
• Deal with complaints or doubts to safeguard the company's reputation.
• Go the "extra mile" to meet KPI.
• Keep records of calls and sales and record useful information in our CRM.
• Assisting current customer with their inquiry.
• Assisting the allocated centres with calls and emails.

Job Type: Full-time

Benefits:

• On-site parking
• Pay raise

Ability to commute/relocate:

• Dumaguete City: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: In person