Medical Billing Inbound Specialist

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Vector Outsourcing Solutions Full time ₱30,000 - ₱60,000 per year

Job Description:

  • Manage incoming calls from patient, healthcare customers and service providers
  • Deliver accurate information and support regarding healthcare policies and procedures.
  • Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
  • Maintain thorough documentation of customer interactions and transactions.
  • Adhere to HIPAA and other relevant healthcare regulations.
  • Coordinate with other departments to escalate and resolve complex matters efficiently.

Minimum Qualifications:

  • At least 1-2 year of customer service, call center, or healthcare related experience preferred.
  • Basic understanding of medical billing, insurance claims, and healthcare terminology
  • Strong communication and interpersonal skills.
  • Ability to handle inbound calls professionally and efficiently.
  • Strong attention to detail, accuracy, and excellent time management skills are essential.
  • Must possess excellent communication skills in English, both written and verbal.
  • Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
  • Must demonstrate the ability to work with and protect confidential information.
  • Able to work from home with reliable internet and a backup connection.

Perks and Benefits:

  • Maternity & Paternity Leave
  • Medical / Health Insurance
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Work from Home

Others:

  • Equipment/ company computer is provided
  • Php 1,000 Rice Allowance
  • Php 1,000 monthly bonus upon regularization
  • HMO upon regularization

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