Product Analyst

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people's lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions. 

We are seeking a highly analytical and detail-oriented Product Analyst to optimize the performance and efficiency of our products within the Philippine market. You will play a crucial role in bridging the gap between product development and daily operations, ensuring our products run smoothly, users have a seamless experience, and insights are effectively translated into actionable improvements. This role requires a strong understanding of product lifecycle management, user behavior, and operational processes, with a particular focus on mobile applications.

User Feedback & Usability:

• Conduct and coordinate mobile app usability testing and panel testing with Filipino users to gather direct feedback and identify friction points within the product.
• Analyze user feedback channels (e.g., support tickets, app store reviews, social media) to identify common pain points, feature requests, and operational challenges.
• Translate user insights and operational data into clear, actionable recommendations for product improvements and new feature development.

Product Performance Monitoring & Optimization:

• Monitor key product performance metrics (e.g., usage, conversion, retention, error rates) and identify trends or anomalies specific to the Philippine user base.
• Collaborate with product, engineering, and customer support teams to identify, troubleshoot, and resolve operational issues impacting product performance or user experience.
• Develop and implement operational processes and tools to improve product efficiency and reliability.

Data Analysis & Reporting:

• Develop and maintain dashboards and reports to track product operational health, user engagement, and market trends.
• Provide regular reports and insights to product managers and stakeholders on product performance, operational bottlenecks, and user experience.
• Utilize data to support product decisions and validate the impact of operational changes.

Cross-Functional Collaboration:

• Act as a key liaison between product development, engineering, marketing, sales, and customer support teams to ensure smooth product launches and ongoing operations.
• Support product managers in defining requirements and ensuring operational readiness for new features or products.
• Contribute to the continuous improvement of product operations processes and best practices.

Market & Competitor Monitoring:

• Assist in monitoring key market trends and competitor activities relevant to product operations and user experience in the Philippines.

• Deep understanding of the Philippine mobile payments market, and Filipino consumer behavior.
• Bachelor's degree in Business Administration, Marketing, Economics, Computer Science, or a related field.
• 3+ years of experience in product management (junior PM), or a closely related analytical role.
• Proven experience in conducting user research, particularly mobile app usability testing and/or panel testing.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and identify root causes.
• Excellent communication and presentation skills, with the ability to articulate technical and operational issues clearly to diverse audiences.
• Proficiency in data analysis tools (e.g., Excel, SQL, Google Analytics, Amplitude, Mixpanel).
• Familiarity with product development lifecycle and agile methodologies.
• Ability to work independently and as part of a cross-functional team.

• Experience in market research or competitive research, with a strong ability to gather and synthesize external insights relevant to product operations.
• Prior experience with fintech mobile applications or in the financial technology industry.
• Experience with ticketing systems (e.g., JIRA, Zendesk) and product analytics platforms.
• Proficiency in Tagalog or other major Philippine languages.
• Familiarity with data visualization tools (e.g., Tableau, Power BI).