Admission Executive

Vertical Institute prepares individuals for the jobs of tomorrow. We are at the forefront of tech education, providing cutting-edge courses to individuals eager to upskill and stay relevant in today's rapidly changing world. We specialize in teaching in-demand skills and building the next generation of changemakers and inventors through our world-class tech courses in data analytics, AI, cybersecurity, UX/UI, and beyond.

Vertical Institute is accredited as an Approved Training Organisation (ATO) by SkillsFuture Singapore (SSG) and The Institute of Banking & Finance Singapore (IBF).

We're looking for a personable and customer-centric Admissions Executive to ensure meaningful learning experiences for our students.

The ideal candidate is someone who has great people-skills and thrives in an exciting startup environment.

Roles & Responsibilities:

* Address student inquiries and concerns promptly, ensuring a seamless and positive admissions experience for all students.

* Facilitate online training courses, assisting trainees with their attendance for weekly courses, meeting course assessment criteria and submitting capstone projects.

* Managing and liaising with course trainers and teaching assistants for the provision of training courses and learning support for trainees.

* Sourcing for passionate instructors to join our instructional team

* Manage class group chats by responding to queries from trainees and providing support where required.

* Collect and analyze trainee feedback on training courses.

* Subsequently implement improvements based on feedback.

* Manage and liaise with course trainers and teaching assistants to improve the learning experience of students

* Preparation of certifications for students after completion of the training courses

* Handle and process student's queries/requests on re-assessment, deferment, programme switch and withdrawal.

* Follow-up on outstanding matters after the programmes to ensure good customer service delivered

* Represent Vertical Institute at events, seminars, and webinars, exuding passion and knowledge about our programs.

Requirements:

* Bachelor's degree or equivalent experience in a related field.

* Proven track record in admissions or customer service, preferably in the education sector.

* Exceptional communication skills, both written and verbal.

* A genuine passion for tech and education

* Be organised and meticulous

* Strong interpersonal skills, with the ability to connect and build relationships.

* Proficiency in CRM tools and data analytics is a plus.

* Demonstrate a positive attitude with integrity and drive for excellence in work

* A self-starter that loves a fast-paced environment and new challenges

What We Offer:

• Flexible work-from-home arrangement
• Competitive salary
• Opportunity to work in a fast-paced, dynamic, and innovative environment.
• Chance to make a meaningful impact on the trajectory of learners' careers.
• A collaborative and inclusive work environment.

Schedule:

• Monday to Friday
• Weekends

Experience:

• admission: 1 year (required)
• invoice billing: 1 year (required)

Job Type: Full-time

Work Location: Remote