Call Center Agent

9 hours ago

San Nicolas, Ilocos, Philippines TASQ Staffing Solutions Full time


We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat
  • Resolve customer issues and complaints with a focus on first-call resolution
  • Maintain accurate and comprehensive records of customer interactions
  • Collaborate with team members to improve customer service processes
  • Provide product and service information to assist customers with their needs
  • Proactively identify opportunities to enhance the customer experience
  • Meet or exceed individual and team performance targets

Required Skills and Qualifications

  • At least High School Graduate (Old Curriculum) with or without BPO Experience
  • Must be conversant in both spoken and written English
  • Amenable to work fully on-site in San Nicolas, Ilocos Norte
  • Amenable to work on shifting schedule
  • Can start ASAP
  • Must be resourceful and able to solve problems while ensuring compliance to processes and policies
  • Able to collaborate with other team members and is receptive to feedback

  • Blended Call Center Agent

    2 weeks ago

    San Fernando, Ilocos, Philippines MCI Full time

    Full-TimeSalaryNo Resume Required, On-site InterviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology...

  • Customer Experience Agent

    2 days ago

    San Nicolas, Ilocos, Philippines Likha Careers Full time

    Position Type: Entry Level - Individual ContributorEmployment Type: Full-TimeWork Location: San Nicolas, Ilocos NorteWork Setup: Onsite, NightshiftSalary Range: P15,000 - P18,000 monthlyIndustry: BPOAbout the Job:Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team as a Customer Experience...

  • Call Center Representative

    2 weeks ago

    San Fernando, Ilocos, Philippines Mass Markets Full time

    Position OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

  • Employee Referral ERP

    2 days ago

    San Nicolas, Ilocos, Philippines Sutherland Full time

    Company Description Sutherland is Great Place to Work Certified. Refer your friends today Job Description Deliver quality customer service to our global clients  Qualifications - At least high school graduate- With or without call center experience- Able to communicate in English- Willing to work onsite in Clark on night shift Additional Information For...

  • BILINGUAL SPANISH CALL CENTER REPRESENTATIVE

    2 weeks ago

    San Fernando, Ilocos, Philippines MCI Full time

    Full-TimeBILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to...

  • Telephone Sales Agent

    2 weeks ago

    San Fernando, Ilocos, Philippines MCI Full time

    Full-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're looking for enthusiastic and motivated individuals to join our...

  • Dialer Specialist

    2 weeks ago

    San Fernando, Ilocos, Philippines MCI Full time

    Full-TimeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...

  • Customer Service Representative

    2 weeks ago

    San Fernando, Ilocos, Philippines MCI Full time

    Full-TimeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...

  • Dialer Administrator

    2 weeks ago

    San Fernando, Ilocos, Philippines MCI Full time

    Full-TimeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...

  • Customer Service Representative

    2 weeks ago

    San Fernando, Ilocos, Philippines MCI Full time

    Full-TimeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...