Service Desk Trainer
4 days ago
Strong knowledge and technical skills in solving OS, software, networking, active
directory, O365, VPN etc. related issues
Customer service skills (communication, problem-solving, patience) to improve
efficiency, user satisfaction, and adherence to processes
Key duties involve curriculum creation, new hire onboarding, knowledge
assessment, coaching, updating SOPs
Supporting service desk transitions, ensuring staff effectively handle user issues
and managing IT support functions
Lead sessions for new hires (onboarding) and existing staff, covering technical
tools, processes, and soft skills
Evaluate post-training effectiveness, provide feedback, conduct audits, and
coach trainers/analysts
Manage knowledge assessments, contribute to knowledge transfer, and maintain
documentation
Identify gaps, suggest improvements, and support service desk transitions and
projects
Experience in training methodologies, curriculum design, and learning principles
Excellent communication (written/verbal), patience, analytical, and problem-
solving skills
Proven background in IT support/service desk, with specific trainer experience is
mandatory
Candidate should have minimum of 8+ yrs. experience as a trainer
Comfortable with working in night shifts / shifting schedule as per business
requirement
Strong Knowledge on Service Desk metrics , SLA's & KPI's
Preferred: Retail Stores Service Desk support experience
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Service Desk Trainer
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service desk academy trainer
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Taguig, National Capital Region, Philippines Tata Consultancy Services Full timeWe are seeking a dynamic and experienced Trainer to join our Human Resources Shared Services Help Desk team. This role will focus on developing, delivering, and maintaining training programs designed to enhance the performance and effectiveness of the HR Help Desk team. The ideal candidate will possess a blend of instructional design expertise and HR service...
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Taguig, National Capital Region, Philippines Tata Consultancy Services Full timeWe are seeking a dynamic and experienced Trainer to join our Human Resources Shared Services Help Desk team. This role will focus on developing, delivering, and maintaining training programs designed to enhance the performance and effectiveness of the HR Help Desk team. The ideal candidate will possess a blend of instructional design expertise and HR service...
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Technical Trainer
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Technical Trainer
5 days ago
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