Digital Solutions Manager

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown.

Digital Solutions Manager

This is not a traditional backend Business Analyst role. At Crown Information Management, BA function is customer-facing, consultative, and revenue-impacting. The Business Analyst will act as a strategic partner to sales and account teams, helping drive digital revenue, ensure solution adoption, and deliver winning propositions to customers through tailored enterprise solutions. The role is pivotal in bridging the gap between technical capabilities and customer needs, ensuring Crown's digital solutions are successfully adopted and deliver transformational value to our customers

Drive Digital Revenue

• Partner with sales and account managers to identify and pursue opportunities for Crown's digital solutions.
• Influence revenue growth by crafting tailored digital solutions that address customer Information Management pain points.

Increasing Solution Adoption

• Lead onboarding and adoption strategies for new and existing customers.
• Ensure customers transition from traditional services (e.g., hardcopy storage) to upstream digital solutions.

Delivering Winning Propositions

• Conduct discovery sessions to uncover both explicit and latent customer challenges.
• Translate findings into compelling digital propositions that combine document management expertise with business process transformation.
• Present solutions confidently to senior stakeholders, ensuring alignment with business outcomes.

Shaping Future Customer Impact

• Help customers visualize the long-term benefits of Crown's digital offerings.
• Position Crown as a strategic partner in their digital transformation journey.
• Drive increased revenue per account through expanded solution engagement.

Internal Collaboration & Enablement

• Work closely with tech teams in India and regional partners to ensure solution feasibility and delivery.
• Upskill country-based sales teams on digital offerings and consultative selling techniques.
• Maintain accurate CRM records and generate weekly reports on pipeline, conversions, and digital wins.

Qualifications & Experience:

• Minimum 5 years of experience in document management, ECM, BPM, or digital transformation domains.
• Proven success in solution selling and client-facing roles.
• Bachelor's degree in Business, IT, or related field.
• Strong understanding of digitization, workflow automation, and BPO.
• Excellent communication, presentation, and stakeholder management skills.
• Charismatic and confident in engaging with senior client stakeholders.
• Familiarity with Southeast Asian market dynamics is a plus.

What Success Looks Like:

• Revenue Growth: Direct contribution to digital product sales.
• Customer Stickiness: High adoption and retention of digital solutions.
• Strategic Impact: Customers view Crown as a long-term digital partner.
• Team Enablement: Sales teams are confident and capable in selling digital solutions.

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.